Amazon

Senior UX Designer, Amazon Delivery Experience

Amazon$137K — $186K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of UX design experience with a focus on user-centered solutions.
  • Portfolio demonstrating end-to-end design for desktop and mobile.
  • Proficient in user research, usability studies, and creating personas and journey maps.
  • Experienced in strategic program execution with stakeholders.
  • Track record of delivering complex design projects.
  • Familiarity with AI tools and designing AI-powered solutions.

Responsibilities

  • Lead UX design for digital products, focusing on self-service tools and insights dashboards.
  • Evaluate design effectiveness through user feedback and performance metrics.
  • Identify and integrate AI opportunities to foster innovation.
  • Collaborate with partners during planning cycles to shape strategic objectives.
  • Simplify complex financial processes into user-friendly interfaces.
  • Create wireframes, prototypes, and detailed design specifications.
  • Iterate design solutions based on user input and technical constraints.
  • Ensure design consistency through established patterns and advocate for design decisions.

Benefits

  • Comprehensive health insurance including medical, dental, and vision.
  • 401(k) matching contributions to support retirement savings.
  • Paid time off with generous parental leave policies.
  • Mental health support and counseling services available.
  • Flexible spending accounts and adoption support benefits.
Full Job Description
Key job responsibilities

- Lead end-to-end UX design for digital products including self-service tools, insights dashboards, and auditing interfaces

- Evaluate design performance through user research, usability testing, and performance metrics

- Explore and integrate AI: identify opportunities to use AI in work processes and product features to unlock innovation and strategic thinking

- Collaborate strategically with partners in planning cycles

- Simplify complexity and translate complex financial processes into glanceable, obvious interfaces

- Create wireframes, prototypes, and specifications

- Iterate quickly, develop multiple solutions, and refine based on user feedback and technical constraints

- Apply patterns to ensure consistency and accelerate partners

- Advocate for design decisions with supporting context including user research, business goals, and technical constraints

- Present and share design work with product teams, engineering leadership, and senior stakeholders

A day in the life

As a UX Designer on the ADX Experience team, you'll design solutions for partners and business owners managing dozens of active routes at once, people who live in these tools all day, watching progress, catching exceptions, and troubleshooting drivers remotely. Collaboration with product managers, engineers, researchers, and other designers will help you understand customer needs and shape strategic planning.

About the team

Our team is part of the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

BASIC QUALIFICATIONS

- 7+ years of design experience

- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices

- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

- Experience working with stakeholders to plan and execute programs that are strategic in nature

- Experience in delivering design solutions for projects of large scope and complexity

- Experience using AI tools to work and design, and experience designing AI-powered solutions

PREFERRED QUALIFICATIONS

- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 137,800.00 - 186,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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