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We are seeking an experienced Senior Training Specialist to lead the end-to-end planning, design, development, and delivery of technical training programs for enterprise audio-visual (AV) and videoconferencing technologies. In this role, you will be responsible for translating complex technical concepts into clear, engaging, scenario-based learning modules, interactive e-learning programs, and comprehensive paper-based user manuals. Working directly with end-users and technical teams, you will conduct in-person and virtual training sessions, assess adult learning needs, facilitate user acceptance testing (UAT), and ensure all educational materials comply with web accessibility and adult education standards. Location: Toronto, ON (Fully Onsite - 5 days/week required) Duration: 11-month contract. Advantages Specialized AV Leadership: Lead hands-on training for advanced enterprise videoconferencing hardware and audio-visual platforms. Full-Lifecycle Curriculum Ownership: Design and deliver the full instructional lifecycle, from adult needs analysis to e-learning authoring and live facilitation. Interactive Media Engineering: Leverage modern digital tools like Adobe Captivate to create interactive e-learning modules and media-rich guides. Dedicated Onsite Collaboration: Work directly alongside end-users and technical teams in a focused 5-day per week Toronto workspace. Responsibilities Training Program Leadership & Design: Lead the strategy, design, development, evaluation, and administration of comprehensive technical training programs, user manuals, and interactive e-learning modules. Onsite & Virtual Facilitation: Deliver engaging, scenario-based in-person and remote training sessions tailored to diverse user groups using real-world operational use cases. Instructional Authoring & Technical Writing: Author detailed user guides, step-by-step training manuals, and interactive digital learning content using tools such as Adobe Captivate and web-based facilitation platforms. AV & Videoconferencing Hardware Integration: Translate complex hardware and software configurations-including cameras, displays, microphones, touch panel controllers, and audio/video connectors-into accessible, plain-language instruction. UAT & Interface Review: Assist with business analysis activities, coordinate user acceptance test (UAT) scenarios, and review graphic user interface (GUI) designs based on operational requirements. Accessibility Compliance: Ensure all written documentation, digital assets, and e-learning modules meet AODA accessibility standards and adult learning principles. Learner Assessment & Continuous Improvement: Conduct training needs assessments, monitor learner progress, gather user feedback, and evaluate program effectiveness to continually refine instructional materials. Qualifications Adult Training Experience: 10+ years of dedicated adult training experience, with proven expertise in needs assessment, curriculum design, and instructional delivery (Strictly Required). AV & Videoconferencing Hardware Expertise: 5+ years of hands-on technical experience with audio-visual and videoconferencing hardware, including displays, microphones, cameras, and touch panel controllers (Strictly Required). Scenario-Based Instructional Design: Demonstrated ability to apply a practical, scenario-based teaching style that translates complex technical terms into plain language (Strictly Required). Technical Documentation & Manual Creation: Exceptional writing skills with strong attention to detail for authoring user manuals, quick-reference guides, and training documentation (Strictly Required). E-Learning & Authoring Tools: Hands-on experience developing interactive e-learning modules using software such as Adobe Captivate and web facilitation platforms. Nice-to-Have Assets: Prior technical training experience within a public sector or enterprise environment. Working knowledge of AODA accessibility requirements for both digital e-learning and printed documentation. Experience assisting with business analysis, GUI design reviews, and User Acceptance Testing (UAT). Summary If you're interested in the "Senior Training Specialist" role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
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