Bachelor's degree in information technology or related field
3-4 years experience with Cisco phone systems and related technologies
Strong leadership and project management skills
Excellent interpersonal communication capabilities
Ability to convert clinical needs into technical solutions
Familiarity with data analytics and reporting tools
Preferred: CCNA and CCNP collaboration certifications
Responsibilities
Design and implement telecommunications systems and services
Install and modify voice and video connections
Troubleshoot and repair communication systems
Maintain accurate documentation of service requests and resolutions
Train and orient staff on telecommunications systems
Develop and manage project plans for technical operations
Communicate technical issues effectively with team members
Benefits
Comprehensive healthcare plans
Opportunities for professional development and certifications
Flexible work schedule options
Access to the latest communication technologies
Collaborative and supportive work environment
Full Job Description
Summary
The Sr. Telecommunication Specialist serves as expert in the technical aspects of video/voice networks and communication technologies. Responsible for design, architecture, installation, modification and maintenance of voice, fax, and video telecommunications systems and services. Performs all services necessary to design, install and move telephone and voice connections including, but not limited to, programming software, basic automatic call distribution applications, call processing applications and other voice applications. Performs all services to repair and troubleshoot pagers, paging systems, wireless and cordless communications systems and telephone connections. Maintains complete and accurate documentation involving completion of service request, resolutions of reported issues, or approved project work efforts. Consistently communicates technical issues with other members of the team. Trains and orients designated staff and provide feedback to manager as appropriate. Develops, manages, and communicates assigned projects and project plans. Designs and implements of VoIP and PBX systems.
Minimum Qualifications
Bachelor's degree in information technology, or a related field.
Ability to translate clinical needs into technical solutions
Familiarity with data analytics and reporting tools
Preferred Qualifications
CCNA collaboration
CCNP collaboration
Deep understanding of clinical workflows and physician practice operations
About St Clair Health Corporation
St. Clair Health Corporation is a non-profit healthcare organization that provides medical services to residents of Pittsburgh and the surrounding areas. The company was founded in 1954 and is headquartered in Pittsburgh, Pennsylvania. St. Clair Health Corporation's services include emergency care, surgery, imaging, and rehabilitation. The company operates St. Clair Hospital, which has been recognized for its high-quality care by several organizations. St. Clair Health Corporation is committed to providing compassionate and personalized care to its patients.
