Waters Corporation

Senior Telecom Engineer

Waters Corporation • $110K — $130K *
Milford, MA 01757In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Undergraduate degree in engineering or computer science, or equivalent experience/certification.
  • 7-10 years in enterprise telecommunications design and support.
  • Proficient with VoIP technologies and unified communications platforms.
  • Experience with call routing, dial plans, and voice gateways.
  • Familiar with Session Border Controllers (SBCs) and telephony systems including SIP.
  • Knowledge of global number porting and migration processes.
  • Skilled in documenting architectural standards and engineering designs.

Responsibilities

  • Design and implement enterprise telecommunications infrastructure including VoIP and contact center platforms.
  • Administer and optimize voice, messaging, and collaboration technologies.
  • Manage relationships with telecommunications carriers and service providers.
  • Lead telecommunications infrastructure projects from planning to support.
  • Configure and troubleshoot voice gateways and SIP trunking.
  • Analyze system performance to enhance reliability and cost efficiency.
  • Create technical documentation and standard operating procedures.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Employee training and development programs.
  • Flexible work schedule options.
Full Job Description
Overview

The Senior Telecommunications Engineer is responsible for the design, implementation, maintenance, and optimization of the Waters Corporation enterprise telecommunications and unified communications systems. This role provides technical leadership for voice, video, contact center, and network communications infrastructure while ensuring high availability, security, scalability, and compliance with organizational standards. The ideal candidate possesses extensive experience with telecommunications technologies, vendor management, and complex enterprise environments.

Responsibilities

  • Design, implement, and support enterprise telecommunications infrastructure, including VoIP, SIP, PBX, unified communications, and contact center platforms.
  • Administer and optimize voice, messaging, and collaboration technologies.
  • Manage telecommunications carriers, service providers, and vendor relationships.
  • Lead telecommunications infrastructure projects from planning through implementation and post-deployment support.
  • Configure, monitor, and troubleshoot voice gateways, session border controllers (SBCs), call routing, and SIP trunking.
  • Analyze system performance and recommend improvements to increase reliability, scalability, and cost efficiency.
  • Create and maintain technical documentation, standard operating procedures, and configuration records.
  • Provide technical support for complex telecommunications incidents.
  • Evaluate emerging technologies and recommend solutions that align with business objectives.
  • Support moves, adds, changes (MACDs) across global user base


Qualifications

  • Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
  • 7 - 10+ years of experience in each of the following areas:
    • Enterprise level telecommunications design, troubleshooting, and support
    • VoIP technologies
    • Unified Communications platforms
    • Call routing and dial plans
    • Voice gateways
    • Session Border Controllers (SBCs)
    • Telephony, analog, digital, IP, SIP, call routing
    • Global number porting and migration processes
    • Documenting architectural standards, policies, and engineering designs
  • 5+ years of experience in each of the following areas:
    • RingCentral (or similar UCaaS)
    • Microsoft Teams Voice / Direct Routing
    • Contact Center platforms


About Waters Corporation

Waters Corporation is a publicly traded Analytical Laboratory instrument and software company headquartered in Milford, Massachusetts. The company designs, manufactures, sells and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. The company's products are used by pharmaceutical, life science, biochemical, industrial, academic and government organizations working in research and development, quality assurance and other laboratory applications. Waters Corporation's products are sold worldwide through a direct sales force and independent distributors.
Learn more about Waters Corporation
Size
7,800 employees
Market Cap
$20.4 billion
Industry
Consumer Technology
Net Income
$521.5 million
Founded
1905
5 Year Trend
+5.1%
Revenue
$2.3 billion
NASDAQ
WAT
* Ladders Estimates

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