We are seeking a highly skilled and hands-on Senior Technology Leadership Professional to join our AI & Operations Engineering (AIOps Engineering) team. This role is ideal for a technical leader who thrives at the intersection of software engineering, AI, operational intelligence, data analytics, and production support.
You will be responsible for designing, developing, and supporting AI-powered operational solutions while leading the resolution of complex production issues across enterprise applications and platforms. This is not a traditional management role1successful candidates must be comfortable being hands-on with architecture, coding, troubleshooting, system integrations, and incident remediation.
Key Responsibilities
- Design, develop, and implement AI, GenAI, analytics, and operational intelligence solutions.
- Perform hands-on coding, debugging, testing, and deployment across multiple technology stacks.
- Troubleshoot and resolve critical and non-critical production issues affecting enterprise applications and platforms.
- Conduct root cause analysis and implement permanent corrective actions to improve reliability.
- Build and maintain integrations, APIs, data pipelines, dashboards, and operational tools.
- Collaborate with development, product, reliability, and automation teams to deliver scalable solutions.
- Develop operational intelligence capabilities, predictive insights, and decision-support solutions.
- Drive continuous improvement through automation, AI adoption, and engineering best practices.
- Mentor engineers and provide technical leadership across initiatives.
Required Qualifications
- Bachelor's degree
- 5 or more years of technical experience
- 2 or more years experience with Automation and AI technologies
- Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel
- Experience with unit testing and mocking
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- 2+ years designing and implementing AI/ML solutions
Demonstrated expertise in:
- Machine Learning (ML)
- Generative AI (GenAI)
- Large Language Models (LLMs)
- AI agents and workflow automation
- Prompt engineering
- Data pipelines and model evaluation
Preferred Qualifications
- PMP Certified
- Six Sigma Certified
- MBA or other Advanced Degree
- Demonstrated ability running large scale projects
- Experience with technology solutions assessments and/or strategy planning oversight
Interview Format:
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees9 ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
#LI-Remote
Social Security Task
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [redacted] with instructions on how to add the information into your official application on Humana9s secure website.
Limited Geography Remote - This is a remote position but located within a specific geography.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees9 ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$106,900 - $147,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, Humana ) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
