Senior Technology Consultant, On-site, Los Angeles, CA
This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.
Job Description:Job Description This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management.
Management Level Definition:Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.
U.S. Citizenship (federal requirement) This role will be 100% on-site at our customer. The expectation is that their time will be spent on-site M-F 8-5, but will be expected to work outside of typical hours as needed and on-call. Key Responsibilities- Assumes the role as the Management site lead to report site issues/concerns and act as the lead escalation point for operational and customer matters.
- Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems.
- Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
- Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
- Provide accurate tracking of all parts and inventory-monitor inbound/outbound activity, log escalations.
- Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out
Requirements- 7+ years of Linux experience with strong hardware troubleshooting skills
- 3+ years of experience collaborating on projects and working with a team in a technical or service environment
- Comfortable participating in on-call and standby rotations
Knowledge and Skills: - Self-starter who takes initiative and demonstrates ownership
- Collaborative and team-oriented with mentoring ability
- Strong written and verbal communicator-fluent using Slack, Microsoft Teams, and email
- Ability to analyze complex problems and resolve independently or through team collaboration
Tools & Technologies - Hardware: HPE Proliant Servers, High-Performance Storage
- Ticketing System: Salesforce (case creation, escalation, and tracking)
- Productivity: Outlook, Excel, SharePoint
Education and Experience Required: - 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
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AccessibilityHPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:Services
Job Level:TCP_04
"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 124,000 - 251,000 in California
The listed salary range reflects base salary. Variable incentives may also be offered."
