Bachelor's degree in Engineering, Physics, Material Science, Chemistry, or 5 years of relevant experience.
Experience in semiconductor manufacturing technical support or similar technical business.
Familiarity with semiconductor metrology equipment is a plus.
Strong analytical and problem-solving skills.
Excellent written and oral communication abilities.
Responsibilities
Provide technical support and problem-solving for customers and field engineers.
Manage escalations and critical customer situations effectively.
Act as the primary liaison between factory, field teams, and customers for data collection and analysis.
Coordinate service activities to maximize system uptime and performance.
Prepare and communicate routine data analysis and quality metrics to stakeholders.
Collaborate with engineering and operations to improve serviceability and reliability.
Report design and maintenance issues to engineering.
Benefits
Opportunity for global travel (estimated at least 30% of the year).
Engagement in new product introduction and beta programs.
Access to training development and delivery opportunities.
Work in a dynamic, multifunctional team environment.
Full Job Description
Description
Nova is looking for a Technical Support Engineer who is a highly technical, motivated individual to support our growth in the semiconductor. The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide region support for new product introduction and evaluation activities (beta, head-to-head).
Pay Range: $100,000- $148,000 Annually (DOE)
Role Responsibilities
Provide field engineer and customer support, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems as well as customer training.
Demonstrate ability to manage escalations and critical customer situations successfully.
Act as primary contact between factory, field team, and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.
Coordinate all service activities with field teams and customers to maximize system tool up time and performance.
Collect, prepare and formally communicate with the field, customers and headquarters, daily, weekly, monthly and other routine customer and factory required data analysis and quality metrics reporting.
Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.
Report design, reliability and/or maintenance issues to engineering.
Create, edit and review technical field and training materials and documentation.
Support beta programs at customer sites and at headquarters
Demonstrate ability to develop technical training programs and classes, as well as experience in delivery of training to field personal and customers including the successful mentoring and on-the-job training of new personnel.
Requirements
Bachelor's degree in Engineering, Physics, Material Science, Chemistry and/or 5 years of relevant experience in the field. Military and/or other technical experiences will be considered.
Experience in a semiconductor manufacturing technical support role or equivalent experience in a similar technical business such as an analytical instrument capital equipment organization, is required.
Semiconductor metrology equipment or related equipment manufacturing experience is beneficial
Ability to work effectively in a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales.
Excellent problem-solving skills
Strong analytical, data analysis and diagnostics ability.
Excellent written and oral communications
Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.
Strong project and time management skills
Excellent customer relations and communications skill.
Excellent escalation management skills
Training development and delivery experience
New product introduction management experience
Must be able to bend, crawl and work in and around systems and within semiconductor manufacturing facilities.
Must be able to lift, carry and move job related items.
This position requires global travel as needed; estimated travel time is at least 30% of the year.
About Nova Measuring Instruments Ltd.
Nova Measuring Instruments Ltd. is an Israeli company that develops, produces and markets advanced process control systems for semiconductor manufacturing. The company's products are used in the production process of semiconductors, which are used in a variety of electronic devices such as smartphones, computers, and more. Nova's systems are designed to improve the manufacturing process by providing accurate measurements and analysis of the production process. The company was founded in 1993 and is headquartered in Rehovot, Israel.
