BS/BA in Electrical Engineering or Computer Science, or equivalent experience
7+ years in electronic equipment service/repair or IT
Strong understanding of Microsoft Operating Systems
Advanced troubleshooting skills for electronics
Proficient in Ethernet networking and SQL
Excellent communication skills
Preferred certifications: MCSE, MSSQL, Network+.
Responsibilities
Provide post-sales support via ticketing system and phone
Conduct onsite and offsite technical training for users
Troubleshoot system problems onsite and validate installations
Engage in conference calls for pre-sales and post-sales support
Document Technical Bulletins for common issues
Participate in 24-hour on-call rotation
Coach peers on complex technical issues and testing
Act as an escalation point for the Engineering Department.
Benefits
Comprehensive health insurance
Retirement savings plan
Paid time off and holidays
Professional development opportunities
Flexible work arrangements.
Full Job Description
Join Rauland as a Senior Technical Support Engineer and put your technical expertise to work supporting mission-critical technology across the Healthcare and Education markets. In this hands-on role, you'll troubleshoot complex hardware and software issues, configure Rauland systems and integrations, and partner with customers and technicians to solve problems and keep systems performing at their best. If you enjoy digging into technical challenges, sharing your knowledge, and helping others become more self-sufficient, this is an opportunity to make a meaningful impact while working with innovative technology.
What You'll Do:
Provide post-sales customer support via ticketing system and telephone, and configure and troubleshoot systems. All support calls are documented in a helpdesk software.
Perform onsite and offsite technical training classes to educate both distributor and end users about Rauland products
Perform customer onsite troubleshooting of system problems and onsite installation validation exercises to ensure the Rauland systems are performing optimally
Engage in customer/ distributor conference calls to provide pre-sales and post-sales support around product implementation best practices
Document Technical Bulletins for common field issues
This support position includes 24-hour on-call rotation
Coach peers through complex technical issues and testing on internal Rauland equipment
Act as an escalation point to Engineering Department
Do You Have?...
BS/BA (EE/CS) or equivalent combination of education and relevant experience
7+ years' experience with electronic equipment service/repair or IT professional
Understanding of Microsoft Operating Systems
Ability to manage multiple high visibility sites
Computer literacy at graphic user interface (GUI) operating system level
Advanced understanding of installation practices for hardware and software
Advanced troubleshooting skills of electronics and resolve complex problems
Advanced understanding of Ethernet networking and troubleshooting
Advanced understanding of Microsoft SQL including basic SQL troubleshooting
Excellent written and verbal communication skills
MCSE, MSSQL, Network+ (preferred)
Experience supporting Microsoft OS and Server versions (preferred)
Working knowledge of other IT Enterprise Technology and virtual servers (preferred)
Compensation
Employee Type: Hourly
Currency: USD
Salary Minimum: 85,000
Salary Maximum: 105,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
About AMETEK
AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion. The company has more than 200 operating locations and a global workforce of over 19,000 employees. AMETEK's Corporate Growth Plan is based on Four Key Strategies: Operational Excellence, Strategic Acquisitions, Global & Market Expansion and New Products. AMETEK's objective is double-digit percentage growth in earnings per share over the business cycle and a superior return on total capital. The common stock of AMETEK is a component of the S&P 500.
