Senior Technical Sales Support

Your Key Responsibilities

• Have a bias for action to ensure you represent KSB Canada’s interest and corporate image in a professional manner. Develop and maintain customer relationships. Address and respond to inquiries for products and services in the most professional form and lead time.
  
• Serve as a senior technical point of contact for customers and internal colleagues, providing expert advice and guidance on the selection, implementation, and optimization of pumping systems.
  
• Support the Director of Technical Sales Support with technical decision-making, prioritization of complex customer requirements, team workload considerations, and the continuous improvement of technical sales support processes.
  
• Act as a mentor and senior support resource for the Technical Sales Support team by sharing knowledge, reviewing complex technical work, supporting problem-solving, and helping to develop team capability and confidence.
  
• Collaborate with customers, field sales colleagues, and internal technical teams to understand complex requirements and design customized solutions that leverage our products and services to address customer challenges, operational needs, and business objectives.
  
• Creation of technical documents and drawings within an acceptable timeframe creating a formal solution that accurately portrays the desired technical solution as discussed with the Field Sales Colleague.
  
• Conduct product demonstrations and presentations to showcase the capabilities and benefits of our solutions, effectively communicating technical concepts to both technical and non-technical audiences.
  
• Coordinate testing and validation activities to ensure that solutions meet quality standards, performance requirements, and compliance regulations.
  
• Provide ongoing technical support to customers, troubleshooting issues, resolving challenges, and addressing inquiries in a timely and efficient manner.
  
• Assist in developing and improving training materials, technical documentation, standards, and knowledge resources to empower customers, internal stakeholders, and Technical Sales Support colleagues with the necessary skills and information to utilize our solutions effectively.
  
• Provide coaching, guidance, and peer review to support consistency, quality, and accuracy across technical proposals, drawings, calculations, and customer-facing technical documentation.
  
• Develop and maintain excellent communication skills both externally with customers and internally with colleagues. Support and assist sales personnel to ensure increased success for the company.
  

Competencies And Qualifications

• Time Management skills
  
• Communication Skills
  
• Leadership, coaching, and mentoring skills
  
• Strong problem-solving and decision-making skills with the ability to support complex customer and internal technical requirements
  
• Technical Competence in Fluid Systems and Centrifugal Pumps
  
• Detail oriented and meticulous
  
• >7 years of experience in rotating equipment, pumping systems, application engineering, or technical sales support, with demonstrated ability to support complex technical requirements and guide others.
  
• Degree in Mechanical Engineering or related fields
  
• Strong knowledge and experience working with Solid Works & Auto CAD
  

What is the office culture like at KSB Canada?

You will find a driven and efficient team of experts at our Mississauga office. Our team is passionate about growth, innovation and collaboration. We are constantly striving to improve and better our processes to better support our customers and better work as a team. We welcome a growth mindset, new ideas and a desire to impact the processes of the team to increase efficiency internally and externally.

Job Type

Full-time, Permanent

Pay & Benefits

Discretionary Annual Bonus

Benefits

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP matching

Tuition reimbursement

Vision care

Wellness program

Schedule: Monday to Friday

Location: Mississauga - In office role