Senior Technical Project Manager

POSITION OVERVIEW

The Senior Project Manager plans and manages multiple complex, enterprise-wide IT Infrastructure Services projects, primarily for Digital Workplace and Corporate Applications. Reporting to the Director of Digital Workplace, this highly visible role leads matrixed teams from project initiation through close. The role partners with senior leaders and corporate functions to align technology solutions with business and service requirements, analyze opportunities and risks, and manage delivery schedules.

We are currently prioritizing applicants within a 50-mile radius from our Philadelphia office.

Please note that onsite interviews and onboarding at our Philadelphia office may be required for this role. If applicable, advance notice will be provided to support planning.

RESPONSIBILITIES

• Deliver projects and programs of varying size and complexity to NBME's quality, governance, and delivery standards using standard project management processes and approved methodologies, including Agile practices when appropriate.
• Provide expertise throughout the Project Lifecycle for:
• Requirements gathering
• Scope Management
• Timeline planning and management
• Issue Resolution and escalation
• Communications & status reporting
• Change Management
• Budget/Forecasting
• Vendor Management
• Risk Management
• Stakeholder Management
• Conflict resolution
• Service transition and operational readiness
• Decision making and facilitation
• Technical Dependency Management
• Project resource management
• Project team engagement
• Partner with business owners and corporate functions to define needs, maintain engagement, and secure required approvals and sign-offs throughout the project lifecycle.
• Manage requests for proposal, including requirements development, vendor coordination, proposal evaluation, and selection activities.
• Coordinate the review and approval of functional and technical solutions by the appropriate business and technology stakeholders prior to development or implementation.
• Assess and track project issues and risks and their impact on scope, schedule, budget, and delivery; drive resolution or timely escalation.
• Document, assess, and manage changes to project scope, schedule, budget, and deliverables through the established project change control process.

QUALIFICATIONS

Skills and Abilities

• Broad understanding of IT Infrastructure Services, particularly Corporate Applications and Digital Workplace technologies. Knowledge of how these areas partner with Infrastructure Engineering, Technology Operations, Security, Enterprise Architecture, Product Engineering, and other IT functions.
• Excellent ability to grasp technical requirements and translate appropriately for the audience (who may not speak the same technical "language," or may be non-technically oriented)

• Ability to coordinate technology evaluations against business and technical requirements, existing-platform integration needs, security and architecture standards, and operational readiness and support requirements.
• Working knowledge of predictive, including Waterfall, and Agile project management approaches and when each is appropriate.
• Working knowledge of organizational change management practices, including stakeholder readiness, communication, training, adoption, and reinforcement.
• Ability to identify issues , develop and lead the resolution of issues.
• Ability to plan, organize, and coordinate the needs of technical peers, technical and user management, business users, vendors, and staff members.
• Ability to identify, address, and resolve disagreements among project stakeholders, team members, vendors, or business partners in a constructive and timely manner while keeping the project focused on its objectives
• Ability to facilitate timely, well-informed stakeholder decisions through structured evaluation of options and risks, maintaining project momentum and alignment.
• Knowledge of information technology, project management, governance, risk management, and service delivery best practices.
• Ability to learn quickly, work effectively with incomplete information, identify assumptions and information gaps, and seek the input needed to move work forward.
• Excellent written and verbal communication skills, with the ability to tailor messages for technical and non-technical audiences, build alignment on requirements and goals, and navigate differing priorities with diplomacy.
• Strong organizational skills to coordinate complex project activities through completion with minimal direction from technical leads, allowing them to focus on technical challenges.
• Demonstrated leadership skills, including the ability to influence without direct authority, establish accountability, resolve conflicts, and guide matrixed teams toward project outcomes.

Experience

• A minimum of 7 years' applicable experience as a project manager

• At least five of the required seven years must involve technology projects, primarily across Digital Workplace and Corporate Applications, with exposure to the broader IT Infrastructure Services environment.
• Experience with technologies commonly used across Corporate Applications and Digital Workplace, including enterprise software solutions, client and desktop systems, collaboration and unified communications tools, and cloud-based technologies
• Experience using Jira or a comparable project and work management platform
• Experience developing and maintaining project documentation, including scope, requirements, deliverables, policies, procedures, and best practices
• Experience facilitating meetings and managing meeting time, documenting decisions, and tracking action items and next steps through completion.
• Experience partnering with corporate functions to define requirements and support project delivery
• Experience managing technology projects from requirements and design through testing, implementation, and transition to operations.

Education

Bachelor's Degree in Information Technology Systems, Computer Science, or related field

PMP Certification desired but not required

Compensation we are offering for this position is at $109,400-$136,750/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace.