Amazon

Senior Technical Program Manager, Amazon Music for Free, Prime, Unlimited Retention and Spoken Word Experiences

Amazon$171K — $231K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of technical product or program management experience
  • 3+ years of software development experience
  • 5+ years of technical program management directly with engineering teams
  • Experience managing cross-functional programs and coordinating release schedules
  • Experience building and evaluating system-level technical designs

Responsibilities

  • Lead customer retention initiatives across all Amazon Music tiers and content types
  • Manage large-scale product improvements impacting customer experience
  • Collaborate with internal and external stakeholders to influence technical solutions
  • Oversee end-to-end execution of customer-facing projects
  • Design and implement processes to raise service standards

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching program
  • Generous paid time off and parental leave
  • Support for mental health and wellness including EAP
  • Flexible Spending Accounts for medical expenses
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Key job responsibilities We are looking for an experienced Senior Technical Program Manager to lead customer retention across Amazon Music tiers and content types. In this role, you will lead cross-organizational initiatives across our ad-supported Free tier, Prime and our Unlimited tiers in addition to spoken word experiences covering Podcasts and Audiobooks. You'll work across Amazon Music and external organizations to launch large-scale and high impact product improvements for our customer base. In this role, you will influence internal and external cross-functional stakeholders, design technical solutions, and lead end-to-end execution of these customer-facing projects ensuring that we continuously raise the bar for our customers and deliver on our ambitious roadmaps across Alexa experiences and also visual clients across mobile and web. About the team Our team is focused on improving the customer experience for Free, Prime and Unlimited listeners to drive retention and growth for Amazon Music overall. We also own the podcast and audiobooks customer experiences across all tiers. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. BASIC QUALIFICATIONS - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience building and evaluating system-level technical design - Experience developing and executing/delivering product and technical roadmaps PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Culver City - 148,700.00 - 201,200.00 USD annually USA, CA, San Francisco - 171,000.00 - 231,400.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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