Senior Technical Instructional Designer

This role applies advanced principles of adult learning theory and instructional design to design, develop, create, maintain, measure effectiveness, and continuously improve technology training programs for the Sales Organization and any training initiatives Sales Performance Improvement supports to meet business initiatives.

Responsibilities:

• Collaborates and partners with team members and subject matter experts from various departments to develop dynamic technology learning solutions.

• Translates complex software, CRM, data cloud, automation, agentic AI, and other emerging technology concepts into role-based learning experiences that align technology capabilities with employee responsibilities, business processes, and desired performance outcomes.

• Applies advanced instructional design principles and adult learning theory to develop performance objectives, sequence learning activities, develop performance assessments or measurements, and to recommend and develop instructional strategies to increase technology dexterity.

• Develops and maintains clear, task-based technical documentation, system guidance, process documentation, and user-support materials for assigned sales technologies.

• Designs, develops, and implements project plans to execute sound instructional design processes which achieve targeted performance objectives, technology dexterity and desired business impact.

• Designs, develops, and creates instructional activities, computer-based training (CBT) programs and learning experiences including (but not limited to) classroom instruction, video, audio, job aids, simulations, role-plays, self-study materials, web-based instruction, and other training materials/media.

• Develops and creates leader’s guides, workbooks, scripts, technology handouts, communication plans, training documentation, and visual, web-based, multimedia programs, materials, or presentations.

• Leads training development cross-functional project teams and collaborates with other performance improvement and/or development personnel or vendors to produce technology training materials and coordinate development activities.

• Supports the Sales Organization in technology dexterity and adoption initiatives.

• Maintains and curates in-app guidance and software-based technology training materials for the Sales Organization.

• Develops and implements measurement standards to evaluate the effectiveness of technology training programs and the transfer of skills to the job. Distributes reporting metrics to pertinent personnel.

• Performs quality-assurance reviews and maintains accuracy, consistency, version control, and timely updates across technology training resources.

• Analyzes existing technology training through research activities and needs analyses to enhance and upgrade programs.

• Facilitates and/or coordinates training programs or other interventions when necessary.

• Builds and maintains productive relationships with other departments and stakeholders to form a seamless integration of learning solutions.

• Demonstrates the values and mission of Insperity throughout the department and the Company.

Qualifications :  

• Bachelor’s Degree in job-related field or a minimum of four years of equivalent work experience is required.

• Six to Eight years of instructional design experience, including curriculum development and the design and development of blended learning and online training programs, as well as two to four years supporting technology implementations, software adoption, or technical training initiatives involving CRM platforms such as Salesforce is required. 

• Strong communication skills to tactfully and effectively, verbally and in writing, present ideas clearly and concisely at a level necessary for satisfactory job performance and maintain effective work relations with those encountered in the course of employment.

• Strong technical and time management skills and the ability to work both independently and as part of a team.

• Strong problem-solving ability and experience communicating and resolving conflicts and issues.

• Knowledge and practical experience with applying formal instructional design and curriculum development methodologies to corporate learning programs.

• Excellent presentation, instructional design and project management skills applied in a business environment, with an ability to identify and implement innovative technology training solutions and work with customers at all levels of the organization and display a strong customer-focus.

• Ability to learn unfamiliar software platforms and business processes quickly and translate them into clear, task-based instruction.

• Demonstrated experience supporting technology implementations, software adoption, or technical training initiatives involving Salesforce CRM technologies; advanced working knowledge of Salesforce Platform, Agentforce, Data Cloud, and related automation capabilities; experience with related sales enablement, intelligence, engagement, and content management platforms such as AIMs, Sendoso, Box, ZoomInfo, or similar technologies.

• Proficiency with MS Office (Word and Excel), Pendo and advanced skills in PowerPoint.

• Working knowledge and experience of using HTML, Adobe Acrobat, Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, After Effects, InDesign), Captivate, SharePoint, and web authoring tools, as well as experience developing online training.

• Working knowledge and experience with Absorb or other Learning Management System (LMS).

• Ability to edit video and audio media.

• Knowledge of adult learning principles and methodologies. Ability to look at situations systematically, taking into consideration the larger context including competing pressures, resource constraints and anticipated change.

• Experience planning and leading large-scale or cross-organizational projects to completion.

• Willingness to expand skills and knowledge for personal, professional, and organizational improvement, possesses and demonstrates a continuous improvement and learning mindset while encouraging and influencing teammates.

LICENSES / CERTIFICATIONS

• Industry standard training certification from Langevin, ATD (Association for Talent Development) or DDI (Development Dimensions International) is preferred