PGE is hiring a Senior Technical Business Support Analyst to support Workday Talent Management, Recruiting, Learning and Succession modules.
Career Level Summary- Requires in-depth knowledge and experience.
- Uses best practices and knowledge of internal or external business issues to improve products or services.
- Solves complex problems and applies new perspectives using existing solutions.
- Works independently with minimal guidance.
- Acts as a resource for less-experienced colleagues.
Key ResponsibilitiesTroubleshootingResponds to and triages end-user hardware and software issues. Identifies trends and proactively resolves systemic issues. Investigates root causes and leads cross-functional resolution efforts. Negotiates deadlines between IT and end users.
MonitoringMonitors systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Proactively implements process improvements.
Upgrades and TestingAnalyzes anticipated system upgrades or changes and proactively identifies and mitigates potential issues. Leads user acceptance testing and coordinates all aspects of upgrades considering business-process needs and system constraints.
ReportsDesigns reports and analytics. Provides data to end users to support business-process and system improvements.
ConsultationServes as a subject-matter expert to end users and others. Supports or leads cross-functional projects. Recommends operational process improvements to optimize system use.
Education and Experience- Education: Bachelor's degree in computer science, engineering, or a related field, or equivalent experience.
- Experience: Typically five or more years using operational systems, performing IT troubleshooting, or equivalent.
- Certifications, licenses, and training: Workday configuration training required
Functional Competencies- Advanced knowledge of departmental systems including Workday, myservices, Jira
- Advanced knowledge of business-unit operating processes. Background in talent management and learning preferred.
- Advanced knowledge of system configuration or application-system development, relational databases, and coding principles.
- Intermediate knowledge of utility systems.
- Intermediate knowledge of system-interface/configuration protocols, web tools, and database concepts.
- Intermediate customer-focus skills.
- Intermediate enterprise/business-awareness skills.
- Advanced analysis and problem-solving skills.
General Competencies- Advanced business-process-relationship skills.
- Intermediate knowledge of the utility industry.
- Advanced organization and prioritization skills.
- Intermediate project-management skills.
Physical and Cognitive DemandsCognitive level: Substantial-consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions.
Cognitive- Ability to adhere to set response times, deadlines and time-sensitive tasks
- Ability to follow accuracy standards
- Ability to follow through on decision-making tasks
- Ability to interact effectively and collaboratively within a team environment
- Ability to communicate and solve problems when under stress
- Ability to respond and adapt to frequent change
- Ability to accept and demonstrate self-awareness when provided constructive feedback
- Ability to discern feedback and acknowledge ownership of areas of improvement
- Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
- Ability to successfully collaborate with peers, managers and others within the organization
- Demonstrates sound memory
- Ability to process new information to be applied consistently to work tasks
Schedule/ Attendance - Ability to work long hours
- Ability to work a variable schedule
- Ability to report to work and perform work during periods of severe inclement weather
- Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
- Ability to work on-call schedule
Physical Capabilities - Job requires a valid driver's license
- Frequent driving/travel/commute (at least once a week or more)
- Computer use (use computer regularly for entire work shift)
EnvironmentActual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.
Join us today and power your potential!Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
November 15, 2026
