Senior Systems Analyst

JOB INFORMATION:

Job Title: Senior Systems Analyst

Department(s): 6001 - Ocean Terminal

Location(s): Ocean Terminal

FLSA Status: Exempt

JOB OVERVIEW:

Under the supervision of the Director of IT - Ocean Terminal, the Senior Systems Analyst will work on a fast-paced and dynamic team to analyze advanced container handling equipment and operational processes to design and implement information technology systems for the Ocean Terminal facility. The Senior Systems Analyst will work closely with Georgia Ports team members from Operations, Equipment Maintenance, Engineering, IT, the Executive Team, and multiple IT Vendor teams. The Senior Systems Analyst will design, configure, test and support the go live of the integrated systems and then manage the continuous improvement of those systems. The Senior Systems Analyst will need to be excellent at writing specifications, leading multi-party discussions, troubleshooting, following up on issues and presenting convincing oral and written arguments.

Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.

JOB DUTIES:

• Evaluate software and hardware systems for potential use in a marine terminal setting. Collaborate with the GPA staff and systems providers to conduct in-depth analysis and recommend a safe and efficient design.
• Create business scenario specifications and process flows to produce detailed designs and communicate them to internal and external systems providers to develop solutions that meet the terminal's needs.
• Collaborate with the GPA staff and IT vendors to integrate, configure and implement systems, including setting up a platform to analyze data across multiple systems and developing custom software solutions to resolve system gaps.
• Collaborate with equipment providers, GPA Staff and IT vendors to design training programs, produce training materials (e.g. How to Guides) and train the control room and field team end users.
• Lead system testing efforts, including developing a comprehensive test plan to ensure test coverage - and work with the team to execute and track test case completion.
• Troubleshoot issues for multiple systems and track issues through resolution. Create and manage IT vendor support tickets, test the implemented fixes and update system documentation accordingly.
• Collaborate with the Operations team and IT team to design and deliver operational reports.
• Prepare for system go lives by creating detailed checklists, participating in go / no-go discussions and executing essential pre-launch critical tasks.
• Support go live by leading the GPA staff and IT vendors to prioritize, analyze and resolve issues.
• Lead process improvement by establishing and regularly monitoring metrics (KPIs) and collaborating with internal and external resources to analyze data, recommend and implement changes designed to continuously improve operations.
• Apply change management strategies to foster adoption by the operational staff.
• Manage budgets and contractual deliverables for third-party vendors.
• Performs other duties as assigned
• Complies with all policies and standards

JOB REQUIREMENTS:

Knowledge, Skills, & Abilities

• Must possess demonstrable skills in the implementation of Terminal Operating Systems (TOS) and other peripheral technologies that are used to deliver an integrated marine terminal software solution.
• Desired to possess demonstrable skills in the implementation of the Navis Terminal Operating System (TOS).
• Must possess demonstrable knowledge of port operations, business processes, and IT systems supporting these operations and processes.
• The ability to deal effectively and professionally with the GPA staff and external vendors on all levels, as well as customers is required.

Experience

• 4-6 years experience with terminal operating systems and systems deployment and integration Required
• 4-6 years in marine terminal operations or tangential activities Preferred
• 1-3 years analyzing and implementing complex business processes Required

Education

• Preferred Bachelor's Degree in Industrial Engineering, Computer Science, Business, or related field

Licenses & Certifications

• TWIC - Transportation Worker Identification Credential Required
• Driver's License - Valid state driver's license Required

Note: This job description is not necessarily an exhaustive list of all duties, responsibilities, job requirements, or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation, an without direct threat to the health or safety of others.

Revised: 10/22/2025