The Senior Participant Communication Strategist is a client-facing role that services highly complex and high-profile existing client relationships within the LMN participant communications team.
What you will do:- The Senior Participant Communication Strategist develops, implements, manages and measures the participant communications strategy (multi-touch and multi-channel) for Empower's most high-profile and complex clients in the Large/Mega/Not-For-Profit market.
- The role combines financial services acumen with strategic communications, product knowledge, and client management to help improve retirement readiness.
- Ensures client satisfaction while managing client profitability with the entire service team.
- Responsible for accurate and timely communications relating to plan activity, as well as more strategic action-based campaigns to assist with changing participant behavior.
- Helps to improve financial education and overall participant wellness through creative tools; often spearheading the development of new resources.
- Reviews and recommends communication design and delivery strategies while managing a complex book of business.
- Will have ownership over participant communication budget, deliverables, quality control, timelines, metrics and planning.
- Regularly attends and presents new concepts or provides campaign updates during client meetings, whether in person, via webcast or phone.
- Explains complex concepts and builds consensus with client contacts.
- Through extensive experience, anticipates industry regulatory communication requirements and ensures appropriate communications are leveraged for plan sponsors.
- Engages Retirement Education Team to conduct employee meetings and select presentations/webcasts.
- Completes the creative brief as required by Marketing to ensure full understanding of each initiative/tactic.
- Understands the budget for each assigned client and executes appropriate initiatives in line with that budget.
- Coordinates all workflow process to see deliverables through to completion. Is a thought leader within the team helping to drive the department forward, while mentoring less tenured team members.
- The Senior Participant Communication Strategist manages a book of strategic clients and travels up to 30% of the time to manage existing client relationships.
What you will bring:- Bachelor's degree in marketing, business, journalism, communications, finance or relevant field.
- Master's degree preferred.
- Retirement industry experience; typically, a minimum of seven years, including knowledge of defined contribution, defined benefit, non-qualified plans and financial services industry, including relevant regulatory compliance.
- Retirement communications experience; typically, a minimum of seven years, including experience with required and discretionary communication deliverables. Specifically, familiarity with variable data, personalization and multi-channel delivery approaches to communications.
- Project management skills.
- Client management experience; typically, a minimum of seven years, in corporate benefits, communications or marketing.
- Advisor/Intermediary relationship experience and an understanding of their role.
- Strong presentation skills, along with strong written and oral communication skills.
- High competency in Microsoft Office Suite, Salesforce and various workflow tools, along with aptitude to quickly learn other systems/software.
- Proven technical and persuasive writing skills, along with style guide knowledge, to efficiently write custom communications.
- Strong negotiation and conflict management skills; ability to anticipate and overcome potential objections.
- Adaptable to a fluid work environment and seasonal spikes in workload.
- Resolves most questions and problems and refers only the most complex issues to higher levels.
- Role requires understanding of and adherence to communication budget and expense variables associated with client relationships.
This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
What we offer youWe offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
- Medical, dental, vision and life insurance
- Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time - 16 hours per calendar year
- Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range$96,100.00 - $135,700.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
10-16-2026
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