12+ years of backend software engineering experience using Golang or similar languages
Experience deploying LLM based applications in production
Proven track record delivering impactful solutions for customer flows
Ability to architect solutions for ambiguous, high-impact problems
Strong technical knowledge of distributed systems at scale
Excellent communication skills for diverse stakeholder interaction
Relentless drive and perseverance to achieve ambitious goals
Passion for contributing to an open financial system.
Responsibilities
Design and implement AI systems for Coinbase's customer support and compliance
Create a platform for leveraging Agentic AI across domains
Engage with stakeholders across product and financial operations
Shape strategy and execution for Coinbase Platform
Manage project priorities, deadlines, and deliverables
Mentor team members on design practices and coding standards
Write high-quality, tested code aimed at customer needs.
Benefits
Participation in team and company-wide offsites to enhance collaboration
Support for in-person work when required, fostering teamwork
Access to medical, dental, vision benefits
401(k) retirement plan with employer contributions
Bonus and equity eligibility in addition to salary.
Full Job Description
As a Senior Staff Software Engineer on the Core Automation team within Platform, you'll architect and build the Agentic AI systems that are reimagining how Coinbase delivers customer support and manages compliance at scale. This team is focused on automating high-volume operational processes with AI, then building the primitives and orchestration platform that let every domain at Coinbase leverage those capabilities. You'll own the technical vision for production AI systems that directly improve customer experience, strengthen compliance posture, and drive outsized efficiency gains.
What you'll do:
Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation
Architect a reusable platform of primitives, orchestration tools, and interfaces that enable other teams to adopt Agentic AI for their domains
Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions
Lead technical strategy for getting LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale
Mentor engineers across the team on system design, coding standards, and AI/ML best practices
Required Skills and Experience:
12+ years of backend software engineering experience, with deep proficiency in Golang or similar systems languages
Proven track record shipping LLM-based or Agentic AI applications to production, including measurable improvements in grounding and hallucination reduction
Demonstrated ability to architect distributed systems handling massive scale, with experience navigating ambiguous problem spaces to deliver high-impact solutions
Experience partnering with non-technical stakeholders (compliance, operations, customer support) to define requirements and drive adoption of technical platforms
Track record of influencing technical direction across multiple teams and mentoring senior engineers
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice:Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):
$253,895-$298,700 USD
Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
About Coinbase
Coinbase is a digital currency exchange that allows users to buy, sell, and store cryptocurrencies like Bitcoin, Ethereum, and Litecoin. The company was founded in 2012 by Brian Armstrong and Fred Ehrsam and is headquartered in San Francisco, California. Coinbase has over 56 million verified users in over 100 countries and has facilitated over $335 billion in trades. Coinbase offers a variety of services, including a cryptocurrency wallet, a trading platform, and an API for developers. Coinbase is known for its user-friendly interface and high level of security. Coinbase has raised over $547 million in funding from investors like Andreessen Horowitz, Greylock Partners, and the New York Stock Exchange.
