Senior Staff, Customer Quality Engineering (CQE)

Renesas Electronics is looking for a Senior Staff Quality Engineer to serve as the customer-facing quality lead for top-tier hyperscale datacenter and cloud customers. The role will drive disciplined technical quality execution across advanced semiconductor products used in AI compute, server, networking, storage, and power-delivery platforms. The successful candidate will lead customer escalations, translate stringent customer expectations into internal execution plans, and strengthen customer confidence through clear communication, rapid response, data-driven analysis, and measurable quality improvement. This is a senior individual-contributor role operating at both deep technical and strategic customer-engagement levels. The Senior Staff Quality Engineer will partner with customer engineering, supplier quality, operations, and executive teams while coordinating Renesas functions globally. The role has no direct people-management responsibility but is expected to influence priorities, mentor teams, and drive closure of high-visibility customer issues. Responsibilities: Hyperscale Datacenter Customer Leadership • Act as the primary technical quality interface for top-tier hyperscale datacenter customers, leading quality reviews, executive updates, audits, and complex escalations. • Build strong working relationships with customer hardware quality, supplier quality, reliability, manufacturing, and engineering teams supporting AI compute, server, networking, storage, and power platforms. • Own customer quality performance analysis, including PPM, RMA, failure-analysis requests, scorecards, recurring trends, qualification status, and customer-specific improvement plans. • Prepare concise, data-backed quality updates that clearly communicate technical conclusions, customer risk, containment status, recovery plans, and required decisions. • Translate customer requirements and platform expectations into actionable internal priorities with clear owners, timing, risks, and closure criteria. Issue Resolution and Risk Management • Drive end-to-end resolution of complex semiconductor quality issues from immediate containment through root cause, corrective action, effectiveness verification, and customer closure using 8D and other structured problem-solving methods. • Lead urgency-driven investigations across wafer fab, assembly/test, product engineering, design, reliability, failure analysis, supply chain, and supplier quality. • Coordinate rapid response for datacenter production interruptions, field returns, qualification concerns, change notifications, and systemic or repeat issues. • Manage sensitive customer escalations through disciplined communication cadence, fact-based reporting, risk assessment, executive-ready summaries, and consistent follow-through. • Ensure corrective actions address both the immediate failure mechanism and broader systemic risk across related products, processes, sites, and customers. Datacenter Quality Strategy and Continuous Improvement • Partner with product groups and operations to influence design-for-quality, manufacturing robustness, reliability strategy, traceability, safe-launch controls, and customer-specific quality roadmaps. • Use customer feedback, field data, failure-analysis learning, reliability results, and quality metrics to identify systemic gaps, reduce recurrence, and improve customer perception of Renesas quality execution. • Drive proactive risk reviews for critical datacenter applications, including new product introduction, qualification readiness, manufacturing transitions, product and process changes, and capacity expansion. • Develop scalable best practices for hyperscale customer engagement, escalation management, technical communication, quality documentation, and lessons learned. • Anticipate quality expectations associated with high-volume AI and cloud infrastructure deployments, including accelerated ramp, long service life, continuous operation, and supply continuity. Cross-Functional Influence and Mentorship • Provide technical leadership, coaching, and guidance to CQE and cross-functional teams on hyperscale customer expectations, semiconductor quality requirements, and structured problem solving. • Influence global stakeholders without direct authority and align teams around customer-critical deliverables, recovery milestones, and sustainable corrective actions. • Mentor less-experienced engineers and raise the quality of failure-analysis requests, 8D reports, executive summaries, customer presentations, and closure packages. • Balance priorities across products, sites, and escalations while maintaining urgency and transparency for the customer. Qualifications Required: • Extensive experience supporting top-tier hyperscale datacenter, cloud, AI, server, networking, or similarly demanding strategic customers in a customer-facing semiconductor quality role. • Demonstrated success managing high-visibility customer escalations with urgency, technical credibility, ownership, and disciplined follow-through. • Deep expertise in structured problem solving, root cause analysis, containment, corrective action, effectiveness verification, 8D, and customer communication. • Strong knowledge of semiconductor design and manufacturing flows, including wafer fab, assembly, test, reliability, failure analysis, qualification, change control, and supplier quality. • Working knowledge of quality and reliability methods relevant to datacenter semiconductors, including JEDEC qualification, mission-profile risk assessment, statistical analysis, FMEA, control plans, and traceability. • Excellent executive communication skills with the ability to present concise technical conclusions, risks, options, and recommended actions to customer and Renesas leadership. • Ability to influence global cross-functional teams without direct authority and operate effectively across time zones during critical escalations. • Availability for domestic and international travel for customer meetings, audits, quality reviews, and escalation support. Education: • 10+ years of relevant experience with BSEE, or 8+ years of relevant experience with MSEE, or equivalent technical experience • Customer Quality, Product Engineering, Reliability Engineering, Failure Analysis, or related semiconductor quality experience supporting strategic customers, business units, and cross-functional escalation teams. Additional Information The expected annual pay range for this position is $159,000 - $198,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate. Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources. Videos To Watch https://www.youtube.com/embed/k-zs4tB6nNc