Checkout.com

Senior Specialist, Technical Account Manager

Checkout.com • $100K — $120K *
Atlanta, GA 30349In-Person
Technical Services
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 3 years of experience in an analytical or technical role handling stakeholders.
  • Bachelor's degree in a relevant field or equivalent experience.
  • Familiarity with Payments industry regulations and frameworks.
  • Understanding of API-based integration methods and tools.
  • Knowledge of front and back end technologies (JavaScript, CSS, HTML).
  • Strong communication and interpersonal skills for diverse stakeholder engagement.
  • Commitment to delivering exceptional customer satisfaction.

Responsibilities

  • Build and nurture long-term relationships with key clients as their technical point of contact.
  • Understand clients' business needs and optimize their payment solutions for success.
  • Provide guidance and troubleshooting assistance, resolving technical inquiries promptly.
  • Hold workshops and refreshers to train clients on product features and support upselling.
  • Lead technical migrations and the addition of new payment solutions for clients.
  • Gather client feedback and insights to inform product improvement initiatives.
  • Stay informed on industry trends and share relevant insights to help clients adapt.

Benefits

  • Hybrid working model offering flexibility with three days in the office.
  • Supportive team environment focused on collaboration and success.
  • Commitment to accessibility and making the workplace comfortable for everyone.
Full Job Description
Job description:

In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.

What you'll be doing:
  • Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
  • Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
  • Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
  • Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
  • Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
  • Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
  • Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.


Qualifications:
  • 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
  • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
  • Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
  • Familiarity with API-based integration methods and related tools/frameworks
  • Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)
  • Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
  • Results-oriented approach with a focus on delivering exceptional customer satisfaction.
  • Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
  • Willingness to travel occasionally to client sites as required.

About Checkout.com

Checkout.com is a global payment processing company that allows businesses to accept payments from customers all over the world. The company was founded in 2012 and has since grown to become one of the largest payment processors in the world. Checkout.com offers a range of payment solutions, including credit and debit card processing, alternative payment methods, and more. The company is known for its innovative technology and its ability to process payments quickly and securely. Checkout.com is headquartered in London, England, and has offices in several other countries around the world.
Learn more about Checkout.com
Size
1,000 employees
Industry
Finance & Insurance
Founded
2012
* Ladders Estimates

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