About the RoleThe role of the Senior Customer Education Specialist is to support retention of Wood Mackenzie customers through understanding clients' workflows and providing comprehensive, bespoke training and analysis support, ensuring clients extract the highest value from their Wood Mackenzie Supply Chain services. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!
Working within the Sales Organisation, the Senior Customer Education Specialist is a key member of the Customer Education team and will work across research, products, and consultancy to ensure a consistent client message is delivered. The role will involve travel within region. It’s an exciting role as you will engage with Wood Mackenzie customers across multiple industry segments and ensure our customers maximise the full potential of Wood Mackenzie’s research subscription and solutions.
Main Responsibilities
- Plan and deliver live training sessions for new and existing customers, covering product functionality, workflows, and best practices. Tailor training content and delivery approach to the needs and technical proficiency of different customer audiences
- Facilitate Q&A sessions during and after training, providing clear and accurate guidance to users
- Develop and maintain high-quality training materials including presentation decks and product demonstrations
- Run and deliver Opportunity Assessments to showcase product value and define bespoke workflows for user groups to drive adoption and realize value
- Design, build, and maintain self-service learning courses on WoodMac Learn, Wood Mackenzie's customer education platform
- Serve as knowledgeable point of contact for product inquiries from users, delivering timely and helpful responses
- Collaborate with internal teams - including Product, Customer Success, and Support - to stay current on product developments and ensure accurate training materials and workflows
About You- Strong communication and presentation skills, with the ability to simplify complex concepts for a range of audiences
- Ability to learn quickly and be adaptable
- Customer-focused mindset with a proactive approach to problem-solving
- Ability to manage multiple projects and deadlines simultaneously
- Experience working with Microsoft applications. Intermediate Excel and PowerPoint skills are required for this role.
- Familiarity with procurement, supply chain, or energy industry concepts is an advantage
