Your Role in Supporting Our Members:As a
Senior Specialist, Credit Card Sales, you will drive Visa acquisition, activation, engagement, and portfolio growth across Vancity's Inclusive Banking network through sales enablement, coaching, training, and performance support. This is a highly visible, branch-facing role for someone who is energized by spending time with frontline teams, building strong relationships, and motivating employees to confidently recommend Visa products to members. Acting as a subject matter expert and key liaison for front-line member-facing teams, you will partner with branch and regional leaders to identify opportunities, strengthen sales effectiveness, support credit card launches and campaigns, and build frontline confidence in delivering needs-based and member-centric credit card recommendations leading to credit card sales. We are seeking a collaborative and results-oriented professional with strong sales coaching, relationship management, and business development skills who is passionate about supporting frontline success and enhancing member experiences.
This is a
Full-time, 12-Month Contract role based at our
Vancity head office and will report directly to the
Senior Manager, Banking Products. While this position provides a hybrid work arrangement, regular branch visits are a core part of this role, with time spent observing sales conversations, coaching employees, supporting campaigns, and building momentum for Visa sales. You will also be expected to be on-site for events and business demands.
How You'll Make an Impact:- Supporting branch Visa acquisition, activation, engagement, and portfolio growth targets
- Monitoring branch sales performance and identifying opportunities to improve results
- Developing action plans with branch and regional leaders to address performance gaps and improve Visa sales effectiveness
- Executing sales campaigns, product launches, promotional offers, and branch initiatives
- Actively engaging branch teams through in-person visits, team huddles, coaching conversations, and sales support to build excitement, confidence, and accountability around Visa recommendations
- Developing and delivering Visa product training, sales workshops, coaching sessions, team huddles, and mentoring support for frontline employees and branch leaders
- Building frontline confidence in delivering member-centric and suitable Visa recommendations
- Acting as the Visa subject matter expert and point of contact for branch teams
- Creating, maintaining, and coordinating branch-facing job aids, FAQs, sales playbooks, and training resources in partnership with the appropriate readiness and change partners
- Gathering branch feedback and identifying opportunities to improve sales processes, tools, reporting, product knowledge, and workflows while escalating broader readiness or change management needs to the appropriate accountable teams
- Analyzing sales effectiveness, training adoption, and readiness to recommend continuous improvements
- Partnering cross-functionally with Product, Marketing, Member Experience, Operations, Analytics, Risk, and branch teams to support product enhancements, policy changes, campaigns, and change management initiatives focused on Visa sales enablement and branch adoption
What You'll Bring to the Team:- Post-secondary education in Business Administration, Commerce, Marketing, Finance, or a related discipline
- 5+ years of experience in sales enablement, retail banking, credit card products, business development, training, or a related financial services role
- Demonstrated experience coaching, training, or developing frontline employees to achieve sales and performance goals
- Strong knowledge of credit card products, consumer lending, and banking products and services
- Experience analyzing sales performance and developing strategies to drive business growth
- A confident, engaging communication style with the ability to connect quickly with frontline employees, influence behaviour, and inspire action in a sales environment
- Proven ability to influence stakeholders through strong relationship-building skills and collaborate effectively across multiple business areas
- Strong analytical, problem-solving, and organizational skills
Extra Skills That Set You Apart:- Experience supporting credit card or payments portfolios
- Experience leading sales campaigns, product launches, or field enablement initiatives
- Experience working within a credit union or financial institution
You'll Thrive Here If You Are:- Relationship-Focused - Skilled at building trust and credibility with frontline teams and leaders.
- Energizing and People-Oriented - You enjoy being visible in the business, building relationships, starting conversations, and encouraging others to take action.
- Strategic - Able to translate business objectives into actionable sales and engagement strategies.
- Collaborative - Effective at working across teams to achieve shared goals and outcomes.
- Results-Oriented - Motivated to drive performance and achieve growth targets.
- Coachable and Coaching-Oriented - Passionate about helping others build confidence, capability, and success.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You'll Earn:This role offers a salary range of
$76,500 to $99,000 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
Why You'll Love Working Here:A career at Vancity is more than just a job, you're joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
- Living Wage Employer: We're the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada's Top Employers.
- Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- Extra Stat Holidays: In addition to BC's 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.
