Job Summary
The Senior Solutions Architect translates business objectives into secure, scalable, and resilient technology solutions. As the lead solution architect for the Commercial Loan Servicing Transformation, this role partners with Product and Delivery leaders as part of the core team. The architect leads solution design across project teams, applies enterprise standards and reusable patterns, and collaborates with business, product, engineering, and architecture teams to guide solutions from concept through implementation. The role focuses on conceptual architecture, enterprise integrations, and significant impacts to Salesforce, requiring knowledge of its major functional and architectural components.
Key Responsibilities
• Develop conceptual architectures that deliver business objectives and align with enterprise technology standards.
• Partner with Product, Delivery, Domain Architecture, and technical subject matter experts to understand business goals, assess impacts, and develop solution designs.
• Design enterprise integrations, apply reusable architecture patterns, review solutions with impacted teams, obtain stakeholder buy-in, and complete governance activities.
• Identify and address architecture risks, dependencies, assumptions, and constraints related to scope, schedule, resources, technology, and delivery.
• Escalate material trade-offs and recommend practical mitigation options to Product and Delivery leadership.
• Define architecture strategies and roadmaps that support business segment goals in partnership with Business Architecture.
• Help business areas improve processes through technology, including the automation of manual processes.
• Analyze existing enterprise technologies and identify opportunities for improvement.
• Evaluate and incorporate AI capabilities into enterprise solutions, considering data, security, governance, risk, and operational controls.
• Apply current best practices for system security and ensure solution designs address relevant security requirements.
• Mentor colleagues and contribute to building and supporting the architecture community.
• Create and maintain organizational architecture standards, reusable patterns, and governance practices.
• Promote and refine enterprise technology principles, architecture strategies, and governance processes.
• Document solution architecture designs, analysis, decisions, and recommendations.
• Provide technical leadership and direction when requirements, architecture patterns, governance processes, or tooling are evolving or not fully defined.
• Collaborate effectively across teams, exercise independent judgment, solve problems creatively, and support a collaborative, accountable, and delivery-focused culture.
Required Qualifications
• Knowledge of Salesforce's major functional and architectural components to support high-level solution discussions; hands-on Salesforce development is not required.
• Understanding of Salesforce clouds, including Sales Cloud, Service Cloud, and Agentforce.
• Knowledge of Salesforce platform and data components, including Customer 360 and Data 360.
• Familiarity with Salesforce development tools, including Apex and Lightning Web Components.
• Understanding of Salesforce core data objects, including standard and custom objects.
• Experience designing solutions across cloud and Software as a Service (SaaS) platforms.
• Experience evaluating and incorporating AI capabilities into enterprise solutions, including consideration of data, security, governance, risk, and operational controls.
• Current understanding of system security best practices.
• Experience in software engineering and architecture design.
• Exposure to multiple technical environments.
• Agile experience.
• Strong collaboration, adaptability, leadership, influencing, and independent decision-making skills.
• Ability to navigate uncertainty, identify the information needed to make decisions, and advance work without waiting for every detail to be resolved.
• Ability to communicate architectural ideas, resolve complex problems, and provide direction across business and technical teams.
Preferred Qualifications
• Familiarity with Google Cloud Platform (GCP) and Amazon Web Services (AWS).
• Hands-on experience with AI-assisted tools to improve architecture analysis, documentation, traceability, or governance processes.
• Banking experience.
