8+ years of experience in business analysis, solution architecture, or similar client-facing roles
Proven experience in software or cloud project delivery in professional services
Strong organizational skills and experience with Agile methodologies
Excellent communication and presentation skills for technical and business audiences
Responsibilities
Act as a trusted advisor by translating customer challenges into technical solutions
Lead design and implementation of Coveo's AI relevance platform
Collaborate with customer stakeholders to align business goals with technology
Guide governance and planning best practices throughout projects
Manage requirements and maintain project documentation
Support Agile delivery teams effectively
Provide feedback to product and customer success teams to enhance implementations
Benefits
Be part of a team shaping innovative technical solutions
Opportunity to work with cutting-edge AI and search technologies
Engage in projects that have a tangible impact on world-class customers
Collaborative work environment with access to diverse stakeholder interactions
Development opportunities through feedback and shared learning across teams
Full Job Description
Design intelligent experiences that actually make sense.
How do you translate complex business needs into elegant technical solutions that deliver real impact? As a Solution Architect on our Professional Services team, you'll be the trusted technical advisor helping world-class customers unlock the full power of Coveo's relevance technology.
You'll work at the intersection of business, technology, and people, guiding customers through the design and delivery of intelligent search, recommendations and generative AI experiences that transform how they operate. From discovery to go-live, you'll shape projects that matter. As one of our Solution Architect, you will:
Act as a trusted advisor by understanding customer business challenges and translating them into scalable technical solutions.
Lead solution design, architecture, and implementation of Coveo's AI relevance platform across customer digital ecosystems.
Collaborate with customer stakeholders, from technical teams to executive leaders, to align business goals and technology standards.
Guide customers through best practices in governance, planning, and delivery throughout the project lifecycle.
Manage requirements, maintain clear documentation, and support delivery teams using Agile methodologies.
Partner with Coveo product management and customer success teams to share feedback and improve future implementations.
Here is what will qualify you for the role:
8+ years of experience in business analysis, solution architecture, or similar client-facing technical roles
Proven experience delivering software or cloud implementation projects in a professional services or consulting context
Strong organizational skills and hands-on experience with Agile methodologies
Excellent communication and presentation skills, with the ability to engage both technical and business teams as well as executive stakeholders
What will make you stand out:
Experience working with cloud, AI and hosted solutions such as Salesforce, ServiceNow, SharePoint, or commerce platforms
Background in customer-facing consulting roles, with a strong advisor mindset
Ability to write simple scripts in Python or similar programming languages
Experience with Salesforce or commerce platforms, with certification considered a strong asset
Do you think you can bring this role to life? Or add your own color? You don't need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
About Coveo
Coveo is a software-as-a-service search engine, powered by artificial intelligence based in Quebec, Canada. The Coveo Relevance Cloud offers ecommerce, customer service, digital workforce, and website search.
