Full Job Description
The Senior Software Engineer designs and delivers scalable software, automation, analytics, and reporting capabilities that improve how Problem Management identifies, analyzes, and eliminates recurring production risk. The engineer works with Problem Management practitioners and enterprise technology teams to convert repetitive manual work, documented procedures, and fragmented analysis into secure, reusable, and governed technology solutions.
Primary areas of focus include eliminating operational toil, automating reactive and proactive Problem Management procedures, strengthening thematic and causal analysis, and developing dashboards and data products using ServiceNow and related enterprise platforms. The engineer builds integrations, workflow automation, analytical tools, and AI-assisted capabilities that reduce cycle time, improve data quality, strengthen control effectiveness, and help teams identify recurring failure patterns earlier.
The role requires strong software-engineering fundamentals combined with an understanding of enterprise technology operations, reliability, observability, and IT service management. The engineer will work across Problem Management, Incident Management, Event Management, architecture, data, platform, and operational teams to deliver secure, supportable, auditable, and production-ready solutions.
For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)
*** Role is NOT remote ***
*** In office expectations are 5 days per week. ***
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Implements software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.
3Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.
3Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
3Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow.
3Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.
3Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.
3Evaluates emerging technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.
3Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience.
3Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.
Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
3Bachelor's degree in Computer Science, Software Engineering, a related field, or equivalent education, training, and work-related training.
3Minimum of 7 years of professional experience in software development.
3Deep knowledge of multiple programming languages, software architecture, and design principles.
3Deep understanding of software development lifecycle, testing, deployment, and security practices.
Preferred Qualifications
3Strong professional experience developing production-grade software using Python, Java, or TypeScript, with the ability to select the appropriate language and design pattern for the solution.
3Hands-on experience designing and integrating REST APIs, webhooks, asynchronous processes, event-driven services, and scalable backend systems.
3Experience developing secure cloud-native solutions using AWS or comparable enterprise cloud platforms.
3Experience with ServiceNow, including APIs, reporting, dashboards, workflow integration, data models, and development against enterprise ITSM data.
3Experience automating manual procedures, operational workflows, data collection, validation, routing, reconciliation, reporting, or control activities.
3Experience with modern software delivery practices, including Git, CI/CD pipelines, automated testing, code review, security scanning, release controls, monitoring, and production support.
3Experience building dashboards, analytical applications, data visualizations, or decision-support tools that translate operational data into actionable insights.
3Working knowledge of Problem Management, Incident Management, Major Incident Management, Event Management, root cause analysis, corrective actions, operational controls, or related ITSM practices.
3Experience developing analytical methods that identify patterns, recurring conditions, causal relationships, risk concentrations, and systemic improvement opportunities across large operational datasets.
3Familiarity with observability and operational platforms such as Splunk, Dynatrace, xMatters, or equivalent technologies.
