What you will do
The Senior Siebel Administrator is responsible for the administration, maintenance, optimization, and support of Oracle Siebel CRM environments across the enterprise. This role ensures the stability, security, availability, and performance of critical CRM applications while supporting upgrades, integrations, cloud initiatives, and disaster recovery activities. The successful candidate will serve as a subject matter expert for Siebel infrastructure and administration, partnering with development, infrastructure, database, and business teams to deliver reliable and scalable solutions that support business operations.
How will you do it
- Administer and support Oracle Siebel CRM environments across development, testing, and production environments.
- Install, configure, maintain, and upgrade Oracle Siebel applications on both Windows and Linux platforms.
- Lead and support Siebel upgrades to current releases, preferably Siebel 25.x and newer versions.
- Configure and maintain Siebel Gateway clustering, multi-mode Application Interface (AI) load balancing, and related infrastructure components.
- Monitor system performance and execute performance tuning activities across Siebel Servers, Application Object Managers (AOMs), Application Interface (AI), Gateway Servers, Tomcat servers, and supporting infrastructure.
- Troubleshoot and resolve complex application, infrastructure, and integration issues, including EAI component crashes through analysis of FDR reports, component logs, and system logs.
- Perform system administration activities including application configuration, component management, parameter configuration, and environment maintenance.
- Support and troubleshoot Single Sign-On (SSO), LDAP, and Active Directory integrations.
- Develop and maintain automation solutions for routine administrative activities using Windows batch jobs, Linux cron jobs, and scripting tools.
- Install, configure, upgrade, and support BI Publisher integrations with Oracle Siebel environments.
- Design, support, and execute Disaster Recovery (DR) setup, testing, and validation activities.
- Manage and support Siebel deployments hosted on Oracle Cloud Infrastructure (OCI) and other cloud platforms.
- Collaborate with development, infrastructure, and database teams to ensure system reliability, scalability, and continuous improvement.
- Monitor environment health, proactively identify issues, and implement corrective actions to minimize downtime.
- Create and maintain technical documentation, operational procedures, and support knowledge articles.
What we look for
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
- 5+ years of experience administering and supporting Oracle Siebel CRM in enterprise environments.
- Hands-on experience installing and supporting Oracle Siebel on Windows and Linux platforms.
- Experience performing Siebel upgrades, migrations, and patching activities, preferably on recent Siebel versions.
- Strong knowledge of Siebel architecture including Gateway Server, Enterprise Server, Application Interface (AI), AOMs, and Tomcat environments.
- Experience configuring and supporting Siebel Gateway clustering and load-balanced environments.
- Strong experience with Siebel performance monitoring, troubleshooting, and tuning.
- Experience troubleshooting EAI component failures and analyzing system logs and diagnostic reports.
- Experience supporting SSO, LDAP, and Active Directory integrations.
- Experience automating administrative processes through scripting, Windows batch jobs, and Linux cron jobs.
- Experience designing, supporting, and testing disaster recovery solutions.
- Basic Oracle Database administration knowledge, including connectivity, monitoring, and troubleshooting.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent verbal and written communication skills and the ability to work effectively with cross-functional teams.
Preferred Qualifications
- Experience managing Oracle Siebel environments in Oracle Cloud Infrastructure (OCI), AWS, Azure, or other cloud platforms.
- Experience with BI Publisher installation, administration, and integration.
- Experience supporting highly available and clustered enterprise environments.
- Oracle Siebel certifications or related Oracle technology certifications.
- Experience with Linux administration and shell scripting.
HIRING SALARY RANGE: $120,000-$140,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
