Project Management Professional (PMP) certification required.
Agile or Scrum Master certification required.
3-5 years of experience leading complex IT projects in fast-paced environments.
1-3 years of ServiceNow project management experience, with successful implementations.
Strong financial-management capabilities, including budget tracking and SOW management.
Excellent interpersonal and communication skills, with a proactive problem-solving mindset.
Ability to build consensus and foster strong relationships among diverse stakeholders.
Responsibilities
Lead multiple concurrent ServiceNow implementation projects, ensuring quality and timing.
Identify project risks and establish mitigation strategies proactively.
Oversee SOWs, project financials, and compliance with business objectives.
Act as a trusted advisor, aligning technical teams and business stakeholders.
Foster collaboration among stakeholders to ensure alignment throughout project lifecycle.
Lead teams using Agile and Scrum methodologies, focusing on continuous improvement.
Set performance goals and maintain a structured communication cadence.
Benefits
Collaborative and inclusive high-performance culture.
Opportunity for professional growth and mentorship.
Access to industry-leading project management tools.
Dynamic and rapidly evolving work environment.
Full Job Description
Role Summary
The Senior ServiceNow Project Manager leads high-impact ServiceNow implementations from planning through successful completion. This role requires a proactive, adaptable problem-solver who thrives under tight deadlines, manages multiple complex projects simultaneously, and builds effective collaboration across technical and business teams.
The successful candidate combines disciplined project management with the agility to navigate shifting priorities. The role translates technical requirements into business outcomes, identifies risks before they become issues, and develops scalable delivery processes. Candidates should have experience managing ServiceNow engagements and understand the ServiceNow Now core methodology. Key Responsibilities Project Leadership & Execution
Lead the execution of multiple concurrent ServiceNow implementation projects, ensuring deliverables meet quality and timeline expectations.
Maintain a sense of urgency while balancing competing priorities in a high-growth, rapidly changing environment.
Proactively identify project risks, dependencies, and roadblocks, and establish clear mitigation strategies.
Oversee Statements of Work (SOWs), project financials, contract revisions, and compliance requirements in alignment with business objectives.
Partner with peers to improve processes, tools, and delivery methodologies that strengthen team scalability and efficiency.
Collaboration & Stakeholder Engagement
Serve as a trusted advisor to cross-functional teams, aligning technical teams, business stakeholders, and leadership.
Partner with the ServiceNow Project Management Lead to support consistency in execution, reporting, and strategic decision-making.
Act as a liaison among technical teams, business users, and executive leadership, translating complex technical concepts into actionable business strategies.
Foster a collaborative environment in which stakeholders remain informed, aligned, and engaged throughout the project lifecycle.
Operational & Process Optimization
Lead teams using Agile and Scrum methodologies, including sprint planning, execution, and retrospective improvement.
Apply resource-management best practices so the right people are focused on the right priorities at the right time.
Maintain and improve programmatic and technical documentation to support transparency, accountability, and knowledge sharing.
Ensure legal and regulatory documents are filed correctly and applicable laws and regulations are followed.
Team Leadership & Culture
Set clear performance goals and reinforce accountability across project teams to ensure milestones are met.
Establish a structured communication cadence, including weekly status meetings, project updates, and executive reporting.
Promote an inclusive, collaborative, high-performance culture in which team members feel empowered and supported.
Use feedback mechanisms, including retrospectives, one-on-one meetings, pulse surveys, and lessons learned, to improve team dynamics and project execution.
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Required Qualifications
Project Management Professional (PMP) certification.
Agile or Scrum Master certification.
Three to five years of experience leading complex IT projects in high-growth or fast-paced environments.
One to three years of ServiceNow project management experience, with a record of successful implementations.
Demonstrated ability to manage high-stakes projects with tight deadlines, multiple dependencies, aggressive timelines, and demanding clients.
Strong financial-management capabilities, including budget tracking, forecasting, and SOW management.
Excellent interpersonal, leadership, and communication skills, supported by a proactive problem-solving mindset.
Ability to translate technical concepts into actionable business strategies.
Ability to build consensus and cultivate strong relationships among managers, partners, and customers.
Experience working in a high-visibility role with executive leadership and cross-functional teams.
Solid understanding of the ServiceNow platform and its applications.
Experience managing cross-functional teams with diverse skill sets.
Ability to mentor junior project managers and team members in support of professional growth and operational excellence.
Preferred Qualifications
Six or more years of experience in a supervisory or leadership role.
Three or more years of hands-on ServiceNow project management experience.
Eight or more years of project management experience in consulting, IT services, or enterprise technology environments.
Background in change management and stakeholder engagement.
Experience in an organization where rapid decision-making and operational agility were essential to success.
About CRI Advantage
CRI Advantage is an information technology company that provides IT solutions and services. The company was founded in 1988 and is headquartered in Reston, Virginia. CRI Advantage provides a range of IT services, including software development, data analytics, cloud computing, cybersecurity, and other services. CRI Advantage serves clients in the federal government, state and local government, and commercial sectors. CRI Advantage is a privately held company.
