NCR Corporation

Senior Service Architect

NCR Corporation • $110K — $130K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in service architecture or related field
  • Strong understanding of service portfolio and customer requirements
  • Proven ability to lead cross-functional teams
  • Financial acumen with P&L management experience
  • Excellent negotiation skills with a focus on customer engagement
  • Familiarity with contractual obligations and legal considerations

Responsibilities

  • Understand and analyze customer business needs and sales strategies
  • Design innovative service solutions that provide real customer value
  • Coordinate with subject matter experts across various departments
  • Lead the development of solutions and define project requirements
  • Create and maintain comprehensive solution documentation
  • Ensure solutions are financially viable and profitable
  • Challenge existing assumptions to deliver operationally feasible solutions
  • Secure necessary approvals for operational costs and delivery
  • Engage in customer negotiations and review contracts
  • Protect the company's contractual and financial interests

Benefits

  • Comprehensive health and wellness programs
  • Opportunities for professional development and training
  • Flexible work arrangements
  • Collaborative and innovative work environment
  • Access to cutting-edge technology and resources
Full Job Description
Job position: Senior Service Architect

Location: Atlanta, GA

Position Summary
The Service Architect is responsible for designing, costing, and gaining approval for service solutions that align with customer requirements, sales strategy, operational capabilities, and financial objectives. The role serves as the primary solution lead throughout the opportunity lifecycle, coordinating stakeholders across sales, operations, legal, procurement, and technical teams.

Key Responsibilities
  • Understand customer business requirements and sales strategy.
  • Design service solutions that deliver customer value and address business challenges.
  • Engage subject matter experts including Offer Management, TSC, Legal, Procurement, and Operations.
  • Lead solution development and requirements definition activities.
  • Develop and maintain solution documentation, including requirements traceability.
  • Build financially sound and profitable service solutions.
  • Challenge assumptions and costs to ensure operationally deliverable solutions.
  • Obtain operational cost and delivery approvals.
  • Participate in customer negotiations and contract reviews.
  • Ensure NCR Voyix contractual, financial, and delivery interests are protected.


Skills & Competencies
  • Service portfolio knowledge
  • Customer requirements analysis
  • Cross-functional leadership
  • Financial and P&L understanding
  • Customer negotiation skills
  • Contractual awareness
  • Operational engagement and solution governance


Offers of employment are conditional upon passage of screening criteria applicable to the job

About NCR Corporation

Radiant Systems, Inc. (Nasdaq: RADS) is a global provider of innovative technology to the hospitality and retail industries. For more than two decades, Radiant's point of sale hardware and software solutions have helped to redefine the consumer experience in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.

NCR Corporation Careers

Join the dynamic team at NCR Corporation, a global leader in consumer transaction technologies, and be part of a company that's redefining the future of connected experiences. At NCR, we believe in fostering a culture of innovation and leadership, making it an ideal place for professionals looking to advance their careers in a vibrant, technology-driven environment.

Work You’ll Do

At NCR Corporation, you’ll have the opportunity to work alongside some of the brightest minds in the industry. Our team is committed to driving growth through innovation and strong leadership, ensuring that we stay ahead of the curve in a rapidly evolving digital landscape. Whether it’s improving consumer interactions, optimizing business processes, or developing the latest in financial technology, your work at NCR will have a lasting impact.

Explore Job Opportunities and Internships

NCR offers a variety of job opportunities and internships across multiple fields and disciplines. From software engineering to sales, customer support to marketing, our positions cater to a wide range of skills and professional interests. Our hiring process is designed to identify and nurture talent, focusing on diversity and the unique contributions of each team member.

Professional Growth and Development

Invest in your future with NCR’s unmatched benefits and career development programs. We provide extensive professional development, including leadership training, skills enhancement workshops, and networking opportunities that pave the way for career advancement. Our commitment to professional growth ensures that every employee has the resources and support they need to succeed.

Diversity and Inclusion

At NCR, we celebrate diversity and are committed to creating an inclusive environment where everyone is respected for their unique perspectives and contributions. Our diversity training programs are integral to our culture, helping us build a stronger, more cohesive team.

Benefits of Joining NCR

Being part of NCR means more than just having a job; it means being part of a community that values your well-being and professional growth. Our comprehensive benefits package includes health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We understand the importance of work-life balance and strive to provide our employees with an environment that supports both their professional and personal lives.

Stay Connected

Discover the exciting career opportunities at NCR Corporation by exploring our Jobs and Careers page. Tailor your job search with our easy-to-use filters and find the position that best matches your skills and interests. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding journey with a company that values innovation and leadership.

Join Our Team

Ready to take the next step in your career? Search open positions at NCR Corporation, update your resume, and apply today. We are continuously looking for passionate, curious, and innovative team players who are ready to make a difference. Join us in shaping the future of connected experiences.

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Learn more about NCR Corporation
Size
38,000 employees
Market Cap
$3.1 billion
Industry
Net Income
-$79 million
Founded
1884
5 Year Trend
+1.8%
Revenue
$6.2 billion
NASDAQ

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