Job DescriptionVisa Consulting and Analytics (VCA) is the externally-facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance. Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors. VCA Implementation Services is a suite of service offerings that together help clients execute on strategic roadmaps and drive go-to-market implementations.
The VCA team is looking for a Senior Manager to join our VCA Implementation Services (VIS) - Technology team and play a role in identifying and delivering high impact projects for Visa's clients in the North America region. As the Client Consulting Senior Manager, VCA Implementation Services - Technology, the ideal candidate will be responsible for driving a critical managed services pillar focused on Technology Advisory and Implementation within the Banking, Payments and Banking/Payments Adjacent capabilities. Technology Advisory services enable clients to assess their current technical architecture, envision their future state, and clarify the roadmap to long-term success. Technology Implementation services build on the success of Technology Strategy engagements, equipping clients with the managed technical program and engineering teams needed to bring their vision to life.
Essential functions include:
Consultative Selling
- Lead initiatives to uncover client needs, challenges, and identify potential opportunities with respect to managed services
- Proactively engage with Visa internal teams in product / technology strategy & planning discussions.
- Present appropriate visa and / or partner solutions to clients that address their needs
- Identify the client decision-making stakeholders and processes
- Manage a sales pipeline within an identified list of client targets and selling consulting work against a sales target.
- Maintain internal records in various systems for pricing approvals, internal routing and legal/funding approvals, and updating for proper revenue recognition.
Offering Development
- Identify white space challenges and opportunities across client sets
- Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
- Identify third-party partners who can complement and supplement solution sets
- Work with other delivery partners to present Visa solutions to Clients for implementation to address their needs and key growth initiatives.
Solution Delivery
- Strong project/program management skills
- Demonstrated experience delivering flawlessly
Customer Centricity
- Speak to technical and non-technical aspects of solutions
- Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups
Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance.
Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. The ideal candidate will be able to juggle multiple tasks, have demonstrated experience closing sales, and understand the debit/credit payments space and nuances within the Financial Services. This is an individual contributor role reporting into a Director within VCA.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Relevant experience at large management / IT consulting firm or US Financial Institution, delivering payments industry technology solutions and services, including but not limited to money movement, dispute/pre-dispute, instalments, workflow orchestration, core banking, etc. for consumer, small business and commercial clients.
- Experience working in a techno-functional capacity mediating between business functions and technology teams.
- Client engagement lifecycle management experience - proposal creating, pricing, pitching, SOW writing and execution oversight
- Technology mindset, curious, up to date with digital trends and applications
- Excellent communication, storytelling and presentation skills
- Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
- Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups
- Ability to use both formal and informal influencing skills inside and outside the organization
Information for US ApplicantsFor roles located in the US, the estimated salary range for this position is $130,900 to $222,300 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
