Senior Service Account Manager

Senior Relationship Strategist - Mentor, Innovate, Deliver
As a Senior Service Account Manager, you will take charge of our most important client relationships-ensuring the consistent delivery of high-quality services and driving client satisfaction and retention. In this leadership role, you will mentor and guide account managers, providing the support and professional development they need to excel and optimize team performance.

You will collaborate closely with internal stakeholders to align service offerings with client needs, resolve escalated issues, and uncover opportunities for growth-whether through expanding current accounts, developing new relationships, or driving overall business development.

If you are a strategic thinker with a passion for leadership, client success, and growth, this is your chance to make a big impact.

Essential Duties & Responsibilities:
To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Engage directly with clients to understand their goals and objectives, serving as the primary liaison between customers and internal teams for seamless communication and collaboration. Regularly assess satisfaction levels and uncover opportunities for added value.
• Partner with clients to develop long-term facilities plans, ensuring work is scheduled, executed, and completed flawlessly.
• Design and execute strategic account plans to strengthen relationships with large, complex accounts-driving growth through both customer acquisition and retention strategies.
• Identify and capitalize on opportunities for account expansion, including upselling and cross-selling additional services.
• Collaborate across internal teams to align service delivery with client needs and organizational priorities.
• Manage day-to-day preventive maintenance programs, service contracts, and requests for potential work with precision and efficiency.
• Resolve complex client challenges involving multiple stakeholders or technical issues, working closely with internal departments to deliver timely solutions and maintain a positive customer experience.
• Mentor and develop team members through technical training, customer service coaching, and pursuit strategies; assist with preparation for client interactions and attend meetings as needed.
• Monitor and analyze financial performance metrics for client accounts, identifying areas for improvement and growth.
• Conduct deep market and competitor analyses to inform strategic decisions and implement improvement initiatives.
• Stay ahead of industry trends and market shifts to provide clients with actionable insights and recommendations.
• Perform other duties as assigned.

Required Education & Experience

• More than 5 years of experience in account management or client services within HVAC, Mechanical, Architectural, or related industries, including at least 2 years in a leadership or supervisory capacity.
• Demonstrated ability to mentor and develop team members, fostering growth and performance excellence.
• Proven customer service experience managing high-impact accounts and navigating complex client relationships.
• Consistently maintain professionalism, organization, and attention to detail-positioning yourself as a trusted advisor to clients.
• Exceptional communication, negotiation, and interpersonal skills, paired with strong problem-solving and conflict resolution capabilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experienced with CRM platforms and other tools for managing client accounts.

Other Details:

• This position will support the Duluth, MN territory and surrounding areas.
• This position requires frequent travel, approximately 50%, to local and regional job sites.
• Must possess and maintain a valid driver's license in accordance with company's driving policy.
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

What Sets Us Apart:
Safety - You are part of a team that practices safety first in all we do.
Innovative Culture - Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking.
Onboarding - Coordinated support to ensure integration into the company, complete understanding of role and team members,
Collaborative Environment - Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams.
Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development
Community Engagement - We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities
Impact - Be a part of a company that makes a difference, both the in market and in the community.

Compensation & Benefits:

• The expected annual compensation range for this position is $80,900-$121,400. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, experience, and market conditions.
• This position is eligible for profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:
  • Comprehensive Health Coverage: Medical, Dental, & Vision Options
  • Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage
  • 401K with Employer Match
  • Discounted Company Stock (Employee Stock Purchase Plan)
  • Profit Sharing
  • Generous Paid Time Off & Paid Holidays
  • Employee Referral Bonus Program
  • Robust Training/Development & Professional Growth Opportunities
  • Exclusive Discounts: Access to Perks Marketplace Discount Program
  • Company Engagement, and More

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.

This position is not eligible for sponsorship.

The Jamar Company does not set fixed deadlines for applications to open positions.