Job DescriptionDo you relish the prospect of providing end to end support across multiple product suits?Would providing consultancy to influence customers' Internet strategies excite you?Join our prestigious Professional Services teamOur Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai solutions for our clients. We collaborate to solve problems, innovate and work to continuously improve for our customers and our team. We provide technical services across web, media, enterprise and security products.
Partner with the bestYou'll be the security contact, ensuring the integration and support of customers. Acting as a trusted consultant, you'll learn and implement creative solutions helping customers leverage Akamai's products.
As a Senior Security Consultant, you will be responsible for:
- Being the central point of contact for customers and leading the integrated account team delivering customer success
- Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
- Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
- Communicating with internal, external customers and partners to share information and deliverables
Do what you loveTo be successful in this role you will:
- Have 8 years of relevant experience and a Bachelor's degree in Computer Science, or related field
- Demonstrate experience in a customer-facing role within the information technology industry
- Show understanding of working with network technologies, web security or media related technologies, methodologies and/or architectures
- Have a natural ability to engage, influence and build trusted relationships with customers in difficult environments
- Demonstrate experience in delivering technical projects with an ability to manage multiple priorities
- Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment
CompensationAkamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from CA$109,900 - CA$197,700/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
