Job SummaryThe Senior Salesforce Engineer is responsible for organizing, modifying, and supporting Salesforce (Financial Services Cloud) and nCino. This position designs, modifies and implements reports, dashboards, workflows, and other items as needed. Ability to write code for moderate enhancements or to correct defects. Works directly with end--users to coach and teach how to best use and utilize systems. Performs other projects and duties as assigned.
Essential Functions, Duties and Responsibilities- Creates, implements and maintains, dashboards, workflows, system setup, and access as needed to support nCino/Salesforce (FSC).
- Enhances operational efficiency of loan systems by reviewing processes and determining process improvements through nCino/Salesforce (FSC).
- Develops the integration of other external business apps with Salesforce (FSC) including core banking systems and financial apps.
- Supports the administrative needs of nCino/Salesforce (FSC).
- Assists with maintaining, installing, and deploying system component upgrades as needed.
- Ensures design of system allows all components to work properly together.
- Ability to write code: triggers, apex, java or java snippets & correct code defects.
- Troubleshoots problems reported by users.
- Makes recommendations for future upgrades.
- Assists IT with maintaining system security and availability to specific users.
- Analyzes and isolates issues.
- Evaluates and modifies system performance.
- Identifies end user needs and areas of opportunity for efficiencies and optimization.
- Maintains integrity of the system.
- Evaluates and implements new technology and system improvements as needed.
- Ensures the proper implementation and integration of secure mobile solutions as these technologies mature and are available.
- Creates and monitors support cases with vendors supporting lines of business.
- Partners appropriately with other IT departments to address any needs.
Required Knowledge, Skills and Competencies- Uses knowledge and experience to develop appropriate solution(s) for stakeholder.
- Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
- Responds promptly to customer needs.
- In depth knowledge of CRM software.
- Listens and gets clarification. Responds well to questions.
- Able to deal with frequent change, delays, or unexpected events.
- Follows instructions and responds to management direction. Takes responsibility for own actions.
- Exhibits sound and accurate judgment.
- Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position.
- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality.
- Strong written and verbal communication skills.
- Strong PC and Microsoft Office Suite product proficiency.
Industry and Work Experience- 5-6 years of experience in banking information services or equivalent successful experience in a similar controls industry required.
- 5-6 years of experience as a software developer, application administrator or equivalent role required.
- Direct salesforce engineer experience is strongly preferred.
Academic- Bachelor's degree in computer science, information technology or related field is required.
- Salesforce certifications Admin + one additional Salesforce, FSC or nCino certifications preferred.
Benefits Available to Employees:Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
- Medical, Dental and Vision Insurance
- Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
- Life Insurance provided at no additional cost to employees
- Accidental Death & Dismemberment Coverage
- Long-Term Disability Coverage
- Paid Sick and Vacation Leave
- 11 Holidays
- Volunteer/Service Day
- Employee Stock Purchase Plan
- 401(k) Retirement Plan
- Ameris Bank matches 50% of your first 8% of contributions to the plan
- Flexible Spending Accounts
- Health Savings Account
- Health Reimbursement Arrangement
- Supplemental Life & Other Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Legal Insurance
- Employee Assistance Program
- Employee Advocacy Program
- Tickets at Work (Entertainment discounts for Ameris Bank Employees)
- AT&T Employee Discount
- Wellness Discounts for Medical Premiums and Other Rewards
- Employee Referral Incentive
- Education Assistance
- Employee Resource Groups
Banking Advantages for Employees:In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
- Free Interest Checking
- Free Safe Deposit Box
- Free Money Orders, Travelers' Checks and Cashier Checks
- Discount on Mortgage Origination Fee
- Free Online Banking and Free Unlimited Online Bill Payment
- Employee Banking Perks
Disclaimer:The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
