Job DescriptionRoleWe are looking for a Senior Salesforce Consultant to provide domain, technical and architectural depth on a capability assessment for a large enterprise client. You will evaluate how the Salesforce platform is used across customer engagement, service, commerce and data functions. You will test the value it delivers, how well it fits the business, and where cost and risk sit.
What You Will DoBusiness Capability & Operating Model Assessment- Map Salesforce products to the business capabilities they support across customer communications, personalization, service, commerce, analytics and integration
- Assess the maturity and effectiveness of each capability, and identify overlaps, gaps and underused functionality
- Evaluate capability ownership, roles, governance and how platform functions align to the operating model
- Assess team skills, capacity and enablement needs across business and technology groups
Architecture & Platform Assessment- Assess current-state architecture across Marketing Cloud, Data Cloud, Service Cloud, B2B Commerce, analytics tools and integration middleware
- Evaluate org and data model design, capacity and scalability, multilingual support, and reporting limitations
- Identify technical debt and legacy constraints, and recommend migration and modernization paths
- Document current-state architecture, data flows and integration patterns
Licensing, Consumption & Cost- Analyze licensing and consumption-based pricing models, and compare consumption against allocation
- Identify cost drivers, optimization opportunities and governance gaps
- Recommend cost visibility and FinOps controls
Value & Measurement- Review how business value and attribution are measured, and test the evidence behind reported outcomes
- Assess measurement and analytics approaches, including cross-channel reporting and dashboards
- Separate platform-driven outcomes from outcomes that are contested or poorly evidenced
Service & Operations- Review case management design, queue structures, SLAs and reporting
- Assess support workflows across channels and user groups
Integration & Data- Review integration patterns and data flows across Salesforce and the surrounding enterprise stack
- Assess identity, consent and data-sharing patterns with the data platform and customer data layers
Vendor Partnership & Roadmap- Evaluate the vendor partnership model, including roadmap alignment, enablement and advisory support
- Contribute to target-state recommendations and a prioritized roadmap
- Support stakeholder interviews and synthesize findings into clear, evidence-based deliverables
Required Skills - 10+ years in Salesforce consulting and technical space, with 3+ years in large enterprise environments
- Deep, hands-on expertise in Marketing Cloud and Data Cloud
- Working knowledge of Service Cloud and Commerce, including legacy and modern architectures
- Proven experience conducting Salesforce architecture reviews, technical debt assessments or licensing optimization
- Experience assessing business capabilities and operating models for enterprise platforms
- Strong understanding of Salesforce consumption-based licensing (credits, contacts, API and data volumes)
- Experience integrating Salesforce with cloud data warehouse environments
- Relevant certifications (e.g. Application or Technical Architect, Marketing Cloud Consultant, Data Cloud Consultant, Service Cloud Consultant)
Technical Skills- Salesforce: Marketing Cloud, Data Cloud, Service Cloud, B2B Commerce, Marketing Cloud Intelligence
- Data: Snowflake or Databricks integration patterns, data modelling
- Analytics: Tableau, Power BI, attribution and measurement approaches
- Governance: Licensing and consumption analysis, FinOps practices, consent and PII handling
Nice to Have- Experience with personalization, retail media, loyalty or personalization use cases
- Familiarity with Snowflake, Databricks, identity and consent platforms, and other marketing technology
- Experience with Tableau and Marketing Cloud Intelligence
- Experience with multilingual deployments
- FinOps or cloud cost governance experience
- Retail consumer sector background
The base compensation range for this role in the posted location is: CAD 120,000- 170,000
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
