This position is within a subsidiary of the Desjardins Group called Collabria Financial Inc. As a Salesforce and ITSM Platform Administrator and Developer, you will administer, support, configure and enhance Collabria's Salesforce and Halo platforms. In this role, you will be responsible for the day-to-day administration of Salesforce Service Cloud and Halo, including user access, platform configuration, workflows, reporting, case and incident management processes, and system enhancements, while contributing to the transition to Marketing Cloud Next. You will collaborate with different areas of the business, including, Customer Service, Marketing, Data, Technology teams and external partners, to troubleshoot complex issues, support integrations and platform changes, maintain documentation, and contribute to continuous improvement initiatives across the organization. More specifically, you will be required to:
- Configure, develop, test and deploy Salesforce enhancements.
- Support case management, routing, escalation, notification, knowledge management and reporting processes within Service Cloud.
- Contribute to the transition to Marketing Cloud Next and support the integration of data, audiences, communication preferences, customer journeys and automation capabilities.
- Collaborate with the Data team on the configuration and use of Data 360, including profile unification, data quality, segmentation, data models and activation within Salesforce.
- Contribute to the assessment, configuration and deployment of Agentforce use cases while ensuring appropriate data security, access controls, human oversight and response quality.
- Investigate and resolve incidents, automation errors, integration failures and data issues affecting Salesforce, Halo and related platforms.
- Plan and execute platform changes in accordance with approved change management, version control, testing, approval, deployment and post-production validation practices.
- Collaborate with suppliers and internal teams to manage complex incidents, dependencies, upgrades, roadmaps and knowledge transfer to Collabria.
What we offer*
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- RSP Contribution option
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
*Benefits apply based on eligibility criteria.
#LI-Remote, #ON10-
What you bring to the table
- Bachelor's degree in computer science, software engineering, information technology or a related field
- A minimum of six years of relevant experience in enterprise platform administration, configuration, development or support
- Please note that other combinations of qualifications and relevant experience may be considered
- Experience supporting production applications, resolving incidents
- Experience developing Salesforce solutions using Flow, Apex, SOQL, Lightning Web Components, APIs and deployment tools
- Experience with an ITSM platform such as Halo, ServiceNow, Jira Service Management, BMC Helix or Freshservice
- Knowledge of French is required for positions in Quebec
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Advanced knowledge administering Salesforce, Service Cloud, including access, objects, rules, queues, flows, reports and dashboards
- Knowledge of ITIL processes, including incident, service request, problem, change and knowledge management
Action oriented, Complexity, Customer Focus, Differences, Nimble learning, Plans and aligns
Job FamilyInformation technology (FG)
Unposting Date2026-10-30
