Senior Sales Support Representative

Career Area:

Job Description:

Role Definition

The Senior Sales Support Representative provides advanced origination and end of lease support to customers, dealers, and Territory Managers, serving as a key resource for complex requests and business needs.

Responsibilities

Manage the End of Lease Process

• Proactively obtain customer intent for expiring finance and operating leases.
• Provide financing solutions and support for customers electing to purchase their equipment.
• Coordinate end-of-lease activities with appropriate business partners to help ensure a seamless customer experience.

Provide Field and Dealer Support

• Serve as a key resource for Territory Managers and dealer partners on complex pricing and quoting inquiries.
• Provide expertise and guidance on merchandising programs and support the establishment of dealer focus programs.
• Provide knowledge and support related to the Online Credit Application (OCA) process.
• Provide knowledge and support related to Cat Commercial Account (CCA).
• Troubleshoot complex dealer and field issues and coordinate with appropriate business partners to drive resolution.

Manage the Field and Dealer Legal Intake Process

• Manage legal intake requests originating from the field and dealer network.
• Partner with internal business partners and Legal to facilitate requested document changes.
• Coordinate questions and requests to ensure appropriate review and resolution.

Attributes

• Sales Driven
• Initiative
• Adaptability
• Customer/Dealer Focus
• Relationship Building

Skills Required

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Additional information:

This position requires the successful candidate to work full time, 5 days per week in the Nashville main office.

Compensation & Benefits:

Summary Pay Range:

$94,728.00 - $151,572.00

• Compensation and benefits offered may vary depending on multiple individualized factors, job Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of 9essential job functions9 as that term is defined by the Americans with

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.