Operations leadership experience, preferably in home services
Knowledge of residential and commercial garage doors
Experience with ServiceTitan is strongly preferred
Strong financial and data analysis skills
Excellent communication and leadership abilities
Valid Driver's License
Responsibilities
Lead service and installation operations
Manage dispatch, scheduling, and technician performance
Oversee inventory, fleet maintenance, and operational reporting
Partner with Sales to drive revenue and margin
Maintain OSHA compliance and safety training
Resolve customer concerns and uphold quality standards
Assist with hiring, onboarding, and team development
Benefits
Health, Dental, Vision insurance
Paid Time Off (PTO) and Paid Holidays
401(k) with employer match
Employer-paid Life, Long-Term Disability (LTD), and Short-Term Disability (STD)
Growth opportunities within a leading residential services organization
Full Job Description
General Manager - Charlotte, NC
$110,000-$150,000 | Full Benefits | Leadership Role
Door Works is seeking a driven, hands-on General Manager to lead our service and installation teams in Charlotte, NC. This role oversees daily operations, field performance, scheduling, inventory, safety, and profitability - ensuring exceptional customer experiences and strong financial results. What You'll Do
Lead service & installation operations
Manage dispatch, scheduling, and technician performance
Oversee inventory, fleet maintenance, and operational reporting
Partner with Sales to drive revenue and margin
Maintain OSHA compliance and safety training
Resolve customer concerns and uphold quality standards
Assist with hiring, onboarding, and team development
Knowledge of residential & commercial garage doors
Experience with ServiceTitan strongly preferred
Strong financial & data analysis skills
Excellent communication and leadership abilities
Valid Driver's License
What We Offer
Competitive salary: $110K-$150K
Health, Dental, Vision
PTO & Paid Holidays
401(k) with match
Employer-paid Life, LTD & STD
Growth opportunities within a leading residential services organization
If you're ready to lead teams, improve operations, and drive results - apply today and grow with Tip Top.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
