Work You Will DoLead Sales Operations Transformation- Serve as a senior Sales Operations transformation leader and subject matter expert across the sales cycle, solutioning, transition, and execution of Sales Operations managed services.
- Assess clients' existing Sales Operations organizations, processes, technology, and operating models and identify opportunities to simplify, standardize, automate, and transform.
- Help clients define a future-state Sales Operations vision and roadmap focused on improved seller experience, productivity, operational efficiency, revenue performance, and cost reduction.
- Challenge traditional ways of working and help clients move from fragmented or highly manual Sales Operations models toward more standardized, data-driven, AI-enabled operating models.
- Identify opportunities to apply workflow automation, analytics, generative AI, and agentic capabilities across Sales Operations.
Shape Sales Operations Managed Services Opportunities- Provide Sales Operations and Managed Services subject matter expertise throughout the sales cycle.
- Partner with Accenture Song GTM teams, practitioners, industry teams, and Operations leaders to ensure scaled Sales Operations services and managed services opportunities are considered early in client conversations.
- Develop trusted relationships with clients and deeply understand their business priorities, Sales Operations challenges, organizational constraints, and transformation objectives.
- Lead executive discussions and workshops focused on value identification, operating model transformation, process redesign, and solution development.
- Build compelling client stories that articulate how Accenture can partner with clients to transform and operate Sales Operations.
- Develop and continuously enhance Accenture's Sales Operations Managed Services value proposition, emphasizing transformation, technology, AI, automation, talent, scale, and measurable business outcomes.
- Influence which opportunities Accenture pursues and define the appropriate transformation and managed services approach for each client.
Design and Deliver BPO / Managed Services Solutions- Lead the end-to-end design and delivery of Sales Operations managed services solutions - from initial strategy and solutioning through transition, transformation, stabilization, and ongoing operations.
- Translate client objectives and transformation ambitions into pragmatic solutions that can be successfully implemented and operated at scale.
- Design comprehensive Sales Operations managed services solutions including:
- Scope and service catalog
- Future-state operating model
- Process design
- Organization and talent model
- Onshore, nearshore, and offshore delivery strategy
- Technology, automation, and AI enablement
- Governance and service management
- SLAs, KPIs, and business outcome measures
- Transition and implementation approach
- Continuous improvement and transformation roadmap
- Commercial and pricing structure
- Maintain clear ownership and accountability for ensuring that what is sold and designed can be effectively transitioned, implemented, and delivered.
- Work across sales, solutioning, transition, technology, and delivery teams to create an integrated solution and execution plan.
- Support and lead solutioning, value architecture, deal structuring, TVE, pricing, contracting, and commercial negotiations.
- Develop transformation business cases focused on revenue growth, seller productivity, quality, customer experience, operational efficiency, and cost-to-serve improvements.
- Establish delivery models and performance expectations that enable teams to consistently achieve committed service levels and business outcomes.
- Ensure solutions move beyond traditional labor-based BPO toward technology-enabled, automation-led, and increasingly AI-powered managed services models.
- Remain engaged beyond the sale to help ensure that the transformation vision and committed value are realized through delivery.
Lead Transition, Transformation & Run- Provide senior leadership across the complete managed services lifecycle: Transition → Stabilize → Transform → Run → Continuously Improve.
- Lead and oversee the transition of Sales Operations activities from client organizations into Accenture delivery models, with accountability for successful mobilization and operational readiness.
- Establish transition plans that protect business continuity while creating opportunities to simplify, standardize, redesign, and automate processes rather than simply lifting and shifting existing ways of working.
- Lead mobilization across people, process, technology, data, governance, knowledge transfer, and change management.
- Establish strong relationships and operating rhythms between client stakeholders and Accenture delivery teams.
- Ensure transitioned services successfully move through stabilization and into high-performing steady-state operations.
- Define and oversee governance, service management, SLA/KPI performance, quality, productivity, financial performance, risk management, and client satisfaction.
- Take an active leadership role in the ongoing delivery of Sales Operations services, ensuring operational performance and transformation commitments are achieved.
- Build and execute transformation roadmaps that continuously improve Sales Operations after transition rather than simply maintaining existing processes.
- Lead continuous improvement initiatives focused on process redesign, standardization, automation, analytics, AI, workforce optimization, and improved seller experience.
- Partner directly with delivery leaders and teams to identify and implement opportunities for automation, generative AI, agentic capabilities, analytics, and new ways of working.
- Use operational data and performance insights to identify root causes, improve service performance, and continually identify new sources of value.
- Maintain executive-level client relationships throughout delivery, communicating performance, transformation progress, risks, and opportunities.
- Create a culture of operational excellence and continuous transformation, ensuring the managed service evolves as client needs, business priorities, and technology capabilities change.
- Own the connection between the transformation promise made during solutioning and the measurable outcomes delivered through operations.
Bring Deep Sales Operations ExpertiseApply strong functional knowledge across Sales Operations capabilities including areas such as:
- Sales planning
- Territory and quota management
- Seller support
- Pipeline management
- Opportunity management
- Forecasting
- Deal and pursuit management
- Deal Desk
- Pricing and commercial support
- Contract management
- Order management
- Incentive compensation management
- Sales performance management
- CRM operations
- Reporting and analytics
- Sales data management
- Sales productivity and effectiveness
You Get Your Energy From- Transforming how Sales Operations organizations work
- Turning strategy and solution design into successful delivery
- Building and running high-performing operations
- Building trust-based relationships with senior clients
- Solving complex business and operating model challenges
- Identifying opportunities where AI, automation, and technology can fundamentally change how work gets done
- Creating compelling transformation stories and value propositions
- Business development and shaping large, complex opportunities
- Collaborating across diverse teams and capabilities
- Working in a fast-paced and rapidly evolving environment
- Engaging executives to understand their challenges and translate them into pragmatic solutions
- Building something new and helping scale a differentiated Sales Operations Managed Services business
What Is In It For You?Joining us means helping lead the next evolution of
Sales Operations transformation and managed services.
Sales Operations is changing rapidly as organizations rethink how sellers are supported, how work is distributed across humans and technology, and how automation and AI can improve productivity and performance.
At Accenture, you will have the opportunity to bring together our capabilities across
Sales Transformation, Operations, Technology, Data and AI, and our global delivery network to help clients reinvent Sales Operations at scale.
You will have opportunities for:
- Career progression through increasingly complex transformation, sales, and managed services leadership roles
- Working with some of the world's largest and most sophisticated sales organizations
- Shaping next-generation Sales Operations offerings and capabilities
- Exposure to emerging AI, automation, and agentic technologies
- Executive-level client engagement
- Mentoring and coaching to help you realize your career goals
- Flexible work arrangements to support sustainable ways of working
- Well-being programs that support overall health, energy, and performance
- Opportunities to participate in corporate citizenship, volunteering, and Inclusion & Diversity initiatives
- Travel based on client and business needs, potentially up to 50%
Basic Qualifications:- Minimum of 8 years of experience in Sales Operations, Revenue Operations, Commercial Operations, Sales Transformation, or related functions.
- Minimum of 8 years of experience in Business Process Outsourcing, Managed Services, Global Business Services, Operations, or large-scale services transformation, including business development, solutioning, transition, delivery, and/or ongoing operations.
- Demonstrated experience shaping and delivering complex Sales Operations BPO / Managed Services engagements.
- Experience leading transitions, transformations, and ongoing managed services delivery, with accountability for operational outcomes.
- Significant experience across B2B and/or B2B2C Sales Operations functions, including several of the following:
- Seller support
- Sales planning
- Territory and quota management
- Pipeline and forecasting
- Deal and pursuit management
- Deal Desk
- Contract management
- Order management
- Incentive compensation
- Sales performance analytics
- CRM operations
- Experience leading or shaping large-scale business transformation initiatives.
- Experience working with senior client executives across Sales, Revenue Operations, Commercial Operations, Finance, Operations, and Technology.
Preferred Qualifications:Sales Transformation- Strong Sales Transformation mindset with demonstrated experience redesigning Sales Operations rather than simply operating existing processes.
- Experience developing future-state operating models and transformation roadmaps.
- Understanding of leading practices across Sales Operations, Revenue Operations, and commercial organizations.
- Ability to connect Sales Operations transformation to broader business outcomes including revenue growth, margin improvement, seller productivity, and customer experience.
Managed Services / BPO- Managed Services solutioning and delivery leadership experience.
- Demonstrated experience taking managed services engagements from solution design through transition and into steady-state delivery.
- Experience designing service catalogs, SLAs, KPIs, governance models, and continuous improvement programs.
- Experience transitioning work into global delivery models spanning onshore, nearshore, and offshore locations.
- Experience managing operational performance, service quality, productivity, financial performance, and client relationships.
- Experience leading or working with large-scale global Operations organizations.
AI, Automation & Technology- Experience identifying and applying automation, analytics, generative AI, and/or AI agents to Sales Operations.
- Understanding of how technology can reduce manual work, improve seller experience, and enable more intelligent Sales Operations.
- Familiarity with major Sales and Revenue technology platforms such as Salesforce, Microsoft Dynamics, SAP, Oracle, Clari, Salesloft, Outreach, or similar platforms.
Commercial & Client Leadership- Consultative selling
- Executive client relationship development
- Strong commercial and pricing acumen
- Value architecture and business case development
- Complex deal structuring
- Customer and industry insight
- Strong executive communication and storytelling skills
- Experience supporting large outsourcing or managed services pursuits
- Experience across at lea
