5-7 years of sales experience in luxury hospitality or travel
Established network with U.S. luxury travel agencies and advisors
Proven track record in account development and revenue generation
Strong understanding of luxury hotel distribution and revenue strategy
Excellent presentation and relationship-building skills
Highly organized and proactive, able to manage remote markets
Fluency in English; French is a plus
Responsibilities
Develop and execute the annual U.S. leisure sales action plan
Manage relationships with high-producing luxury travel agencies across the East Coast
Prospect and convert new agency partners and leisure accounts
Drive revenue by presenting hotel offerings to U.S. leisure clients
Conduct sales calls, agency visits, and client events in priority markets
Organize familiarization trips and hotel inspections for strategic partners
Monitor account production and provide regular reporting to leadership
Benefits
Unique learning and development programs for career growth
Complimentary stays and attractive rates through the MOstay program
Variety of health benefits and wellness programs
Retirement plans based on service length and role
Full Job Description
Senior Sales Manager - Leisure, USA
This is a hybrid position, with 3 days in our NYC office and 2 days working remotely each week.
About the job
The Senior Sales Manager - Leisure, USA is responsible for positioning and selling Mandarin Oriental Lutetia, Paris across the U.S. leisure market, with a primary focus on luxury travel agencies, travel advisors and other high-value leisure intermediaries. The role is accountable for growing qualified room revenue, market share and brand visibility from the United States while building long-term relationships with key agency partners and luxury travel networks.
The Senior Sales Manager - Leisure, USA reports to the Director of Sales, Mandarin Oriental Lutetia (based in Paris).
As a Senior Sales Manager - Leisure, USA you will be responsible for the following duties:
Develop and execute the annual U.S. leisure sales action plan in line with the hotel's commercial strategy, budget and revenue objectives.
Own and grow a portfolio of high-producing luxury travel agencies and advisors across the East Coast of the United States (New York, Florida, North Carolina, Georgia, New Jersey, Pennsylvania, Massachusetts, Connecticut, Virginia, District of Columbia, Maryland, Kentucky, Maine, Rhode Island, Tennessee, New Hampshire, West Virginia, South Carolina, Vermont). Manage relationships with all travel advisors in the assigned region, regardless of whether IATA-based production tracking credits their business to another state.
Prospect, qualify and convert new agency partners and high-value leisure accounts capable of generating incremental business for the hotel.
Drive room and suite revenue by presenting the hotel's positioning, accommodations, experiences and commercial offers to the right U.S. leisure clients and intermediaries.
Plan and conduct regular sales calls, agency visits, presentations, trainings, roadshows and client events across priority U.S. markets.
Organize and participate in familiarization trips, educational visits and hotel inspections for strategic advisors and agency partners.
Maximize the hotel's visibility and production within relevant luxury travel agency networks and consortia, and keep partner-facing content and profiles accurate and current.
Build strong relationships with key prescribers and follow up on important guest stays in close coordination with the Paris-based hotel teams.
Negotiate and manage account agreements within the commercial and revenue framework established by the hotel.
Monitor account production, ADR, room nights, revenue, booking patterns and return on sales activities; provide regular reporting and recommendations to Commercial Leadership.
Maintain an up-to-date pipeline, account plans, activities and client information in the hotel's CRM and sales tracking tools.
Monitor U.S. luxury travel trends, competitive activity and changes in demand, identifying new opportunities and recommending commercial actions.
Work closely with Revenue, Reservations, Marketing, Guest Relations and Operations to ensure commercial opportunities are converted and key clients receive a seamless luxury experience.
Represent Mandarin Oriental Lutetia, Paris at selected industry events, trade shows and partner engagements, acting as an ambassador for the hotel and the Mandarin Oriental brand.
Undertake other reasonable duties related to the achievement of the hotel's commercial objectives, including supporting the MOLUT team on Group and Entertainment opportunities as they arise.
As a Senior Sales Manager - Leisure, USA, we expect from you:
Proven sales experience in luxury hospitality or luxury travel, ideally with responsibility for the U.S. leisure market.
Strong existing network among U.S. luxury travel agencies, travel advisors and relevant leisure intermediaries.
Demonstrated ability to develop accounts, generate incremental revenue and convert new business.
Strong understanding of luxury hotel distribution, agency relationships, commercial negotiation and revenue strategy.
Excellent presentation, relationship-building, networking and influencing skills, with a polished approach appropriate for luxury clientele.
Highly organized, proactive and autonomous, with the ability to manage a remote market while collaborating closely with a Paris-based commercial team.
Ability to travel locally and internationally (up to 50% of time travelling may be required).
Professional fluency in English; French is an asset.
Comfortable with Microsoft 365 and hotel CRM / sales systems.
Our commitment to you:
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Pay & Benefits
$98,000 to $129,000 based on experience
Paid time off
Company-match 401(k)
Company-paid Short Term Disability coverage(i.e.) Medical/Accident insurance
Company-subsidized credits towards wellness and fitness facilities
We're Fans. Are you?
About Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is a luxury hotel brand that operates 33 hotels and seven residences in 23 countries and territories. The company was founded in 1963 in Hong Kong and has since expanded to become a global brand known for its exceptional service and luxurious accommodations. Mandarin Oriental hotels are located in some of the world's most desirable destinations, including London, New York, Tokyo, and Bangkok. The company is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact, including reducing energy consumption and waste, and sourcing sustainable materials.
