JOB DUTIES AND RESPONSIBILITIES - Responsible for learning the hotel brand and strategy
- Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
- Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
- Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
- Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
- Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals
- Achieve all predetermined sales goals for revenue and sales activity
- Negotiate contracts according to company standards
- Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
- Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
- Provide prompt and accurate responses to all client requests for proposals and information
- Consistently meet or exceed sales goals including predetermined revenue and sales activity
- Monitors local competitors and compares their operation with his/her operation
- Completes daily/weekly/monthly reports as directed by the DOS/GM
- Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
- Provide prompt and accurate responses to all client requests for proposals and information
- Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE- Minimum of High School education, post-high school education preferred
- Minimum of two (2) years in hotel service role or sales experience preferred
KNOWLEDGE, SKILLS AND ABILITIES- Outgoing personality
- Always maintains a professional image through appearance and dress
- Ability to work collaboratively with hotel service team in providing exceptional customer service
- Clear, concise written and verbal communication skills
- Demonstrate ability to achieve sales goals
- Proactive sales approach; assertive and fast paced, driven to succeed
- Excellent time management skills
- Understands need time strategy as developed by Revenue Management
- Must have flexible work hours that may include evenings, weekends, and holidays
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
