Senior Rules, Procedures & Instructions Analyst

Salary: $88,247.00 - $132,372.00 Annually
Location : 101 SW Main St, Portland, OR 97204, Suite 700, OR
Job Type: Non-Union Regular Full-Time
Job Number: 26-00040
Department: Strategy and Planning
Opening Date: 11/02/2026
Closing Date: 11/16/2026 5:00 PM Pacific

Description

We are seeking a Senior Rules, Procedures & Instructions Analyst to collaborate with stakeholders across the agency to develop, update, and maintain standard operating procedures (SOPs), policies, and other directive documents. This role combines project management and technical writing to coordinate document development, ensure accuracy, and promote clarity, consistency, and alignment across organizational procedures and policies.

This Senior Analyst leads and provides direction in the development, implementation, and communication of rules, procedures, and instructions (RPI) in support of Agency goals. This role provides support for and follows SOP protocols while leading multi-department and cross-divisional process updates. This position also drafts and develops agency level RPIs when needed, and assists with Safety, Maintenance, Security, and other stakeholders in the development of RPIs as directed.

This position requires a minimum of four (4) days in-person per week.

They will ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. They will perform related duties as required.

This person will serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers' experiences and of TriMet's product and service offerings.

TriMet is an in-person first organization, with a strong emphasis on in-person collaboration, customer service, and safe and efficient operations. Some positions may be able to work up to two days remotely depending on department policy, business needs, and manager discretion.
Essential Functions

1. Develop new, or revise department rules, procedures, instructions, communication protocols, in support of agency goals. Provide regular review of operating rules, procedures, and instructions to ensure compliance with all applicable federal, state, and local laws and regulations.
2. Lead the effort to develop or revise department rules, procedures, instructions, communication protocols, and business processes that impact operations and in support of agency goals. Assist as directed with multi-departmental and cross-divisional process updates. Drafts and develops agency level RPI as directed.
3. Provide Analysis as it relates to keeping RPI(s) reviewed and update on time. Respond to and provide direction to the Operations Records Analyst for maintaining the periodic review of all applicable RPI(s).
4. Support the processes to challenge, review and enhance operational standards and work practices, identifying opportunities to improve safety.
5. Apply strategies and protocols to facilitate teamwork under continuous improvement work model.
6. Participate in, and field policy feedback in agency safety committee meetings. Utilize this information to further update RPI
7. Fill in as representative for Operations Records & Information Manager in agency meetings that may result in process changes

Position Requirements
A minimum of a Bachelor's Degree is required.

A Bachelor's Degree in Public Administration, Transportation/Logistics, Management/Urban Planning, Business Administration or Technical Writing is preferred.
Four (4) years of total credited experience.*
Two (2) years of technical writing, project management, or other policy type work are required.

Two (2) years of bus or rail operations experience are preferred.
Or any equivalent combination of experience and training.

*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".

Selection Criteria

Type of Position / Grade / FLSA
Grade 14, Exempt, Non-Union, Full-Time.

Salary Range
Minimum: $88,247.00
Maximum: $132,372.00
Selection ProcessCandidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Professional Reference Check
4. Education Verification

Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.

Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.

If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

Regular Full-Time or Limited Term Full-Time
Non-Union Employee Benefits
A regular full-time, non-union employee is an employee who works a minimum of 30 hours per week. A limited term, full-time employee must be hired for six or more months, have a predetermined ending date, and work a minimum of 30 hours per week.

2026 Medical Plan Options

• Regence Non-Union PPO 80/20 - Deductible: $300 Individual/$900 Family; Office Visit: 20%, after deductible; Out-of-Pocket Max: $2,300 Individual/$6,900 Family; Prescription Drugs: $10 Generic/$25 or 20% Formulary/50% Non-formulary. Benefits listed are for in-network, preferred providers.
• Regence Non-Union Health Savings Account (HSA) - Deductible: $1,700 Individual/$3,400 Family; Office Visit: 20%, after deductible; Out-of-Pocket Max: $5,000 Individual/$10,000 Family; Prescription Drugs: 20%, after deductible. Benefits listed are for in-network, preferred providers.
• Kaiser Permanente EPO - No deductible; Office Visit: $10 copay; Out-of-Pocket Max: $600 Individual/$1,200 Family; Prescription Drugs: $10 copay.

All medical plans include prescription drug and vision coverage.

2026 Dental Plan Options

• Delta Dental of Oregon, provided by Moda - Preventive Services paid at: 100%; Basic Services paid at: 80%; Major Services paid at: 50%; $2,000 max benefit per person/year; Orthodontia paid at: 50% to $3,000 lifetime max/person.
• Kaiser Dental - $10 Copay; Preventive Services paid at: 100%; Basic Services paid at: 80%; Major Services paid at: 50%; $2,000 max benefit per person/year; Orthodontia paid at: 50% to $3,000 lifetime max/person.

Coverage Effective Date - Medical and dental insurance is effective first of the month following date of hire.

Waive Medical and Dental Coverage - TriMet non-union, exempt employees who waive their medical and dental coverage through TriMet and provide proof of coverage outside of TriMet, will receive $250 per month as taxable income.

Medical and Dental Rates - Non-union employees working 30+ hours/week pay 6% of the total monthly premium for medical and dental. Non-union employees working 20-29 hours/week pay 25% of the total monthly premium. The rates below reflect the employee's portion of the monthly premium for those working 30+ hours each week.

Rates effective January 1, 2026
Regence Non-Union 80/20 PPO
Employee: $ 58.92
Employee & Spouse: $ 123.72
Employee & Child(ren): $ 103.10
Employee & Family: $ 164.94

Regence Non-Union HSA
Employee: $ 51.22
Employee & Spouse: $ 107.56
Employee & Child(ren): $ 89.62
Employee & Family: $ 143.40

Non-Union HSA Employer Monthly Contribution
Employee: $ 62.50
Employee & Spouse: $125.00
Employee & Child(ren): $125.00
Employee & Family: $125.00

Kaiser Permanente EPO
Employee: $ 48.76
Employee & Spouse: $ 97.54
Employee & Child(ren): $ 87.78
Employee & Family: $ 146.30

Delta Dental of Oregon
Employee: $ 4.40
Employee & Spouse: $ 8.30
Employee & Child(ren): $ 8.36
Employee & Family: $ 12.52

Kaiser Dental
Employee: $ 4.40
Employee & Spouse: $ 8.32
Employee & Child(ren): $ 8.36
Employee & Family: $ 12.56

Employee Assistance Program (EAP)
TriMet employees have access to the EAP through Canopy. The EAP is a free, confidential resource available to help employees (and their household members) with life's everyday issues. It also provides many other services including, but not limited to: counseling sessions, webinars, financial coaching, home ownership program, and online access to a wealth of information and resources.

Wellness Program
TriMet supports health and wellness through our Wellness Matters Program. Annual wellness offerings include Flu shot clinics. Omada Healthy Lifestyle Support Program focused on the prevention and management of diabetes and hypertension. Sword, a digital physical therapy program to treat back, joint, and muscle pain from the comfort of your home for employees and dependents who are enrolled in a TriMet medical plan.

Flexible Spending Accounts

• Health Care Spending Account - Allows employees to set aside pre-tax dollars to pay for medical, vision, and dental expenses not covered by their health plan.
• Dependent Care Spending Account - Allows employees to set aside pre-tax dollars to pay for dependent care expenses.
• Limited Flexible Spending Account - Allows employees enrolled in the Regence HSA plan to set aside pre-tax dollars to pay for vision and dental expenses not covered by their health plan.

Childcare Reimbursement Account

• TriMet will contribute up to $150 to a Childcare Reimbursement Account every month for employees who contribute a minimum of $25 per paycheck into a Dependent Care FSA and are employed with TriMet for six continuous months or more. This contribution is for qualified childcare expenses incurred in the month contributed.

Long-Term Disability Insurance
Available to eligible, non-union employees working at least 20 hours/week, 90-day waiting period, pays 60% of the employee's salary to a maximum of $10,000/month.

Life and Accidental Death & Dismemberment (AD&D) Insurance
Basic Life and Accidental Death & Dismemberment (AD&D) Insurance - TriMet provides Basic Life and AD&D Insurance to assist employees and their families in the event of death or dismemberment.
Benefit Amount: 1x annual earnings, $150,000 max

Voluntary Life and AD&D Insurance - Employees may purchase additional life and AD&D insurance for themselves, spouse/domestic partner, and their child(ren). Employees pay the full cost for this insurance and must elect coverage for themselves in order to elect coverage for their dependents.

Employees may purchase one or more of the following voluntary coverages:

Voluntary Life and AD&D Insurance - Employees may purchase additional life and AD&D insurance for themselves, spouse/domestic partner, and their child(ren). Employees pay the full cost for this insurance and must elect coverage for themselves in order to elect coverage for their dependents.
Hospital Indemnity insurance helps keep your finances on track when you are in the hospital. It pays you or a covered family member directly and you can use it to help cover costs such as copays, deductibles and living expenses.
Critical Illness insurance can help with costs from a serious illness that your medical insurance does not cover. It pays you or a covered family member a lump sum to use toward expenses like deductibles, groceries or childcare during recovery.
Accident insurance can help with costs that medical insurance does not cover if you are hurt in an accident. It pays you or a covered family member directly and you can use it toward your deductible, copay or daily expenses during recovery.

Pension
Defined Contribution Plan 401(a)
TriMet provides a defined contribution pension plan to non-union employees. TriMet matches the equivalent of 10 percent of a non-union employee's base pay into an investment account each pay period. The employee also has the option of contributing up to 15 percent of his/her base pay pre-tax to the account each pay period. The employee directs the investment of the employee's individual account. The employee is vested in the account after three years of service.