Qualifications

• 3+ years in SaaS renewals, account management, or sales with quota ownership.
• Proven ability to negotiate pricing and close renewals.
• Background in security, data infrastructure, or adjacent technical SaaS preferred.
• Experience managing a book of business.
• Strong commercial instincts.
• Demonstrated ability to follow and improve processes, cadences, and playbooks.
• Comfortable working in a new function where processes are being defined.
• Boston-based; able to work onsite 3 days per week.

Responsibilities

• Own and close 30+ renewals per quarter across a portfolio of small and mid-sized customers.
• Meet or exceed renewal quota, price uplift, and multi-year metrics.
• Manage the full renewal cycle: outreach, discovery, proposal, negotiation, and close.
• Uncover expansion opportunities and collaborate with Account Executives.
• Execute renewal strategies to hold or increase pricing and convert contracts to multi-year.
• Build repeatable renewal cadences and workflows using Salesloft, Gainsight, and CRM automation.
• Maintain accurate renewal pipeline forecasting and data integrity in Salesforce/CPQ.
• Partner with Account Executives, Marketing, and Enablement to refine playbooks and messaging.

Benefits

• Best in class employee onboarding and training.
• 'Take What You Need' paid time off policy.
• Comprehensive health, dental, and vision plans.
• Company-paid life and disability insurance.
• 401(k) and Roth IRA retirement plan.
• Generous employee referral bonuses.
• Flexible remote work policy.
• 10 Paid Holidays.
• Wide array of wellbeing offerings.
• Pre-tax savings accounts with company contributions.
• Great team culture and social activities.
• Collaborative workspaces.
• Free on-site fitness centers and stocked kitchens in select office locations.
• Professional development resources.