EXL Service

Senior Quality Analyst, Assistant Manager

EXL Service$73K — $110K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strong understanding of manual testing methodologies in Agile.
  • 4 to 8 years of experience in software testing, specializing in web applications.
  • Proficient in SQL for data validation.
  • Experience with Agile methodologies and Scrum practices.
  • Familiarity with API testing tools like Postman or SOAPUI.

Responsibilities

  • Act as the domain expert in quality assurance for specific areas.
  • Conduct manual selection of claims and review audit results.
  • Create innovative selection concepts and queries based on analysis.
  • Analyze data to identify patterns and provide insights into business problems.
  • Lead teams and oversee performance management.

Benefits

  • Access to comprehensive health and wellness programs.
  • Opportunities for professional development and training.
  • Flexible work arrangements to support work-life balance.
Full Job Description
JOB DESCRIPTION

We are seeking an experienced QA professional with strong expertise in Quality Engineering and practical experience implementing AI-driven solutions across the Software Development Lifecycle (SDLC). This role will be responsible for embedding AI into QA processes, improving product quality proactively, and driving intelligent automation initiatives that reduce manual effort, improve defect prevention, and accelerate delivery timelines.The ideal candidate will possess a strong understanding of product functionality, business workflows, testing methodologies, automation frameworks, and emerging AI technologies applicable to Quality Assurance and engineering operations.

Base salary range $73,000 - $110,000

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.


JOB RESPONSIBILITIES
  • Partner with Product, Engineering, Operations, and Business teams to gain deep understanding of product workflows, business rules, integrations, and risk areas. 
  • Design and implement AI-enabled QA solutions that help identify, predict, and prevent defects early in the SDLC. 
  • Embed AI capabilities into the product and QA ecosystem to improve monitoring, validation, anomaly detection, regression analysis, and quality insights. 
  • Leverage AI tools and frameworks for: 
    • Intelligent test case generation 
    • Automated test script creation and maintenance 
    • Defect prediction and root cause analysis 
    • Test optimization and prioritization 
    • Requirement-to-test traceability 
    • Regression impact analysis 
    • Automated validation and data quality checks 
  • Build and enhance automated testing frameworks for UI, API, database, and batch processing systems. 
  • Drive shift-left quality practices and integrate AI-enabled testing into CI/CD pipelines. 
  • Analyze production trends, defect leakage, audit findings, and operational data to recommend preventive quality controls. 
  • Collaborate with development teams to implement proactive quality gates and self-healing automation solutions. 
  • Evaluate emerging AI technologies, tools, and accelerators for adoption within QA and engineering processes. 
  • Create dashboards, reporting, and metrics demonstrating QA efficiency gains, defect reduction, automation coverage, and AI-driven improvements. 
  • Mentor QA team members on AI-assisted testing approaches and modern quality engineering practices.

JOB QUALIFICATIONS
Required Qualifications:
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field. 
  • 5+ years of experience in QA, Quality Engineering, or Test Automation roles. 
  • Hands-on experience implementing AI/ML-enabled solutions within QA or SDLC processes. 
  • Strong understanding of software testing methodologies, SDLC, STLC, Agile, and DevOps practices. 
  • Experience with test automation tools/frameworks such as Selenium, Playwright, Cypress, UFT, or similar. 
  • Strong experience with API testing, database validation, and backend testing. 
  • Experience using AI-assisted development/testing tools such as GitHub Copilot, OpenAI APIs, Azure AI, LangChain, Testim, Mabl, Functionize, or similar platforms. 
  • Proficiency in at least one programming/scripting language such as Python, Java, JavaScript, or C#. 
  • Experience integrating automated testing into CI/CD pipelines using tools like Azure DevOps, Jenkins, GitHub Actions, or similar. 
  • Strong analytical, problem-solving, and communication skills.

Preferred Qualifications

  • U.S Healthcare experience in Payment Integrity, Claims processing, Adjudication, etc.
  • Experience developing predictive analytics or anomaly detection solutions for quality monitoring. 
  • Exposure to Generative AI, LLM-based workflows, prompt engineering, or AI agents in engineering operations. 
  • Experience in healthcare, payment integrity, audit, or enterprise platform environments. 
  • Knowledge of cloud platforms such as Azure, AWS, or GCP. 
  • Experience with Power BI, reporting, and operational insights generation is a plus.

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

Similar Jobs

More Jobs at EXL Service

More Information Technology Jobs

Find similar Senior Quality Analyst, Assistant Manager jobs: