5-8 years of project management experience in software implementation
Strong background in customer-facing delivery
Demonstrated success in leading technology implementations
Exceptional communication and stakeholder management skills
Strong working knowledge of Microsoft Office and Google Suite
Responsibilities
Lead the end-to-end delivery of solutions from initiation to go-live
Manage multiple workstreams and enforce timelines, budget, and quality
Proactively manage project risks and ensure timelines are met
Build and nurture relationships with customers and internal teams
Facilitate communication and alignment on project goals among departments
Guide customers in adopting best practices for long-term value
Provide timely updates on project status and risks
Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Full Job Description
The Role
We are seeking a results-driven Project Manager to act as the primary liaison between internal teams and external stakeholders. This customer-focused role involves managing key initiatives from conception to delivery, ensuring everything aligns perfectly with client objectives. The ideal candidate is a proactive collaborator who is relentless about tracking timelines, managing deliverables, and enforcing follow-ups. You possess strong leadership presence and are entirely comfortable holding people accountable to ensure project success and timely execution.
What You'll Do
Project Oversight
Lead the end-to-end delivery of solutions, from project initiation through successful go-live and continuous improvement phases
Facilitate delivery and execution of new customer implementations, managing multiple workstreams, dependencies, enforces timelines, budget and quality
Monitor project progress, proactively manage risks and issues, and ensure projects stay on schedule and within scope
Ensure gaps, risks and timelines are clearly communicated with clear follow-up to task owners until completion.
Consistent review of overall project timeline and identify and communicate risks to project completion timeline clearly and with detailed steps to ensure success.
Relationship Management
Build and nurture strong, lasting relationships with customers and internal teams.
Serve as the primary liaison between customer stakeholders and Veeva, addressing needs, resolving concerns, and ensuring satisfaction.
Guide customers in adopting industry and Veeva best practices, with a focus on long-term value realization and process optimization
Customer Support
Understand project objectives, timelines, deliverables, challenges, and opportunities to deliver tailored solutions.
Proactively provide updates to timeline, project status, risks and gaps.
Collaboration and Coordination
Partner with cross-functional teams to ensure seamless delivery of services and solutions.
Facilitate communication between internal departments to align on project goals and deliverables.
Requirements
B.S. or B.A. degree or equivalent experience
PMP Certification
5-8 years of project management experience in software implementation, with a strong background in project management and customer-facing delivery
Demonstrated success leading technology implementations
Pharmaceutical Speaker Bureau experience is a plus
Pharmaceutical Event Planning experience is a plus
Strong analytical and problem-solving skills
Professional and clear oral and written communication
Exceptional communication and stakeholder management skills, with the ability to translate business needs into actionable project plans
Demonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer/company priorities
Possesses strong leadership presence and are entirely comfortable holding people accountable to ensure project success and timely execution.
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint), Google Suite of Applications, Smartsheet
Must be able to travel and work onsite for customer meetings
Nice to Have
Familiar with health sciences and regulated environments
Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code
Fundamental knowledge of Veeva Commercial Cloud Product Suite including by not limited to Veeva CRM, Veeva Vault, Events Management, and Engage
Ability to work and thrive in a team atmosphere
Positive attitude and maintain a "Whatever it Takes" attitude
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
A conversation with the hiring manager
A practical case exercise
A final conversation with our group's Senior Leader.
Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $75,000 - $115,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote #LI-MidSenior
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
About Veeva Systems Inc
Veeva Systems Inc. provides cloud-based software for the life sciences industry in North America, Europe, the Asia Pacific, the Middle East, Africa, and Latin America. The company offers Veeva Commercial Cloud, a suite of commercial applications for sales and marketing executives, including Veeva CRM, a multichannel customer relationship management solution that enables pharmaceutical and biotechnology companies to identify and build relationships with healthcare professionals through various touch points; and Veeva Vault, a cloud-based enterprise content management platform and suite of applications for managing commercial functions, including medical, sales, and marketing, as well as research and development functions, such as clinical, regulatory, and quality. Veeva Systems Inc. was founded in 2007 and is headquartered in Pleasanton, California.
