5+ years of experience in healthcare market research
3+ years in project management or client services with a proven track record
Strong understanding of market research delivery and operations
Exceptional verbal and written communication skills
Customer-centric mindset with attention to detail
Ability to analyze and interpret project-related data
Proven relationship-building skills with clients and internal teams
Financial acumen for monitoring project budgets and costs
Responsibilities
Provide daily updates to clients showcasing industry expertise
Own project success by managing vendor onboarding and deadlines
Develop and execute sample strategies to meet client needs
Collaborate with account and programming teams for project delivery
Proactively address challenges and make informed decisions for clients
Benefits
Competitive base salary based on experience
Variable compensation linked to personal and company performance
Comprehensive medical, dental, and vision benefits
Flexible vacation policy promoting rest and recovery
Retirement plan with company match
Fully remote work environment
Full Job Description
About The Role
The Senior Project Manager provides a significant contribution to MedSurvey's growth and success. The role is instrumental in achieving company goals by providing proactive client service and managing the successful delivery of global healthcare market research projects. You will use your experience to provide consultative support throughout the course of the project lifecycle, manage key project metrics including timelines and budget, and think critically to develop solutions that ensure exceptional client satisfaction. This position involves working closely with account managers to deepen client relationships, understand client needs, and strengthen client trust.
Your day-to-day responsibilities will include...
Providing daily, thoughtful updates to clients on your projects which highlight our knowledge and expertise in the industry;
Owning the success of your projects as they field and onboarding vendors as needed to meet agreed upon deadlines and sample sizes/quotas;
Developing and executing sample strategies that deliver on time for our clients while tracking profitability metrics internally to ensure all around project success;
Work closely with the account management team and programming team to ensure the successful delivery of customer projects, proactively address challenges, and be empowered to make the best decisions for clients and the business.
Qualifications
5+ years of experience in healthcare market research
3+ years of experience in project management or client services roles with proven track record of successfully delivering outstanding work
Strong understanding of and experience in market research delivery and operations
Outstanding, impactful, and effective verbal and written communication skills
Results-oriented, customer-centric mindset with great attention to detail
Strong follow-through, priority management, and multi-tasking skills
Ability to analyze, understand, and interpret data as it relates to project delivery and performance
Ability to build positive and strong relationships with customers and across the organization
Early-adopter mindset: helping to develop new tools, experimenting with AI capabilities, and finding better ways to work
Financial acumen: comfortable reading project financials, monitoring spend against budget, and making cost-conscious decisions
Ability to manage complex challenges and address them head-on
Inspired by setting stretch goals and putting in the work to achieve them
Benefits
Competitive base salary, commensurate with experience
Variable compensation plan based on personal and company performance
Excellent medical, dental, and vision benefits
Flexible vacation time that encourages rest and recovery
Retirement plan with a safe harbor company match
Fully remote work environment
The Interview Process
We review each resume individually - we don't rely on an automated system. If your resume is a good fit, we use the following process:
Initial phone interview (30 minutes
Hiring Manager interview (1 hour)
Leadership Interview (30 minutes)
Final Decision
We have a transparent interview process and will provide timely feedback and updates regardless of the decision.
