7-10 years of experience in Project Management, Client Onboarding, or SaaS/CRM implementations.
Proven success in leading complex, multi-workstream client projects.
Strong communication and client management skills for building trusted relationships.
Expertise in project management and collaboration tools such as Smartsheet and Asana.
Excellent organizational, problem-solving, and analytical abilities.
Strategic thinker with practical project management skills.
Proactive risk mitigator with an ability to drive solutions.
Responsibilities
Lead implementation and onboarding for high-value clients, managing timelines and scope.
Oversee coordination of multiple workstreams to align deliverables and manage dependencies.
Serve as the central communications hub for clients and internal teams, ensuring collaboration.
Facilitate client meetings and internal check-ins for alignment and timely progress.
Anticipate project risks and resolve issues before they impact outcomes.
Maintain clear records of risks, issues, decisions, and dependencies for transparency.
Create client-facing reports that communicate project updates and operational readiness.
Benefits
Full-time remote work arrangement.
Encouragement of candidates from historically marginalized groups.
Commitment to continuous improvement and operational excellence in a supportive work culture.
Full Job Description
Senior Project Manager-Full Time Remote
Position Overview
The Senior Project Manager leads large-scale, complex client implementations spanning multiple cross-functional workstreams. This role provides strategic oversight, ensuring that client onboarding projects are delivered on time, within scope, and to the highest quality standards.
Acting as the central liaison for both clients and internal teams, the Senior Project Manager drives alignment across departments, manages project risk at a portfolio level and continuously refines onboarding frameworks to improve efficiency, scalability, and client experience.
Key Responsibilities:
Project Leadership
Lead end-to-end implementation and onboarding for high-value or complex clients, overseeing timelines and scope.
Oversee program-level coordination where multiple workstreams and dependencies must be tightly managed.
Serve as the primary point of contact for clients and internal teams, driving collaboration, accountability, and transparency.
Coordinate multiple internal workstreams (CRM, Data, Marketing, Digital, Support, etc.) to ensure deliverables are aligned and dependencies are managed.
Facilitate client-facing status meetings, internal check-ins, and milestone reviews to ensure alignment and progress.
Anticipate and resolve risks, issues, and cross-functional blockers before they impact project timelines.
Stakeholder & Client Leadership
Guide clients through the transition to new tools, platforms, workflows, and business processes by connecting implementation activities to operational outcomes.
Translate client goals, pain points, constraints, and business-process needs into clear implementation requirements, decisions, risks, and recommendations.
Partner with subject-matter experts when technical, data, marketing, finance, or operational expertise is required, while retaining overall project ownership.
Risk, Issue & Decision Leadership
Proactively identify red flags, assumptions, constraints, dependencies, and readiness gaps before they affect client outcomes.
Maintain current risk, issue, decision, and dependency records with clear impact, severity, ownership, mitigation, target dates, and escalation paths.
Lead issue resolution across internal teams, station stakeholders, and external partners; remove blockers and drive decisions to closure.
Escalate thoughtfully with a concise problem statement, business and client impact, actions already taken, viable options, and a recommendation.
Use trends and lessons learned across implementations to strengthen mitigation strategies and prevent repeat issues.
Provide proactive insights and recommendations that influence onboarding strategy and client outcomes.
Reporting, Analytics & Decision Support
Create and maintain accurate client-facing and leadership reporting that communicates progress, milestones, risks, issues, decisions, dependencies, and readiness.
Ensure project plans, logs, reports, and governance materials are consistent, current, decision-useful, and appropriate for the audience.
Contribute to shared portfolio visibility across the Project Manager team, including coverage, dependencies, emerging risks, and implementation health.
Problem Discovery & Product-Oriented Thinking
Frame problems clearly, assess impact, engage the appropriate partners, and bring options and a recommended path forward.
Support journey mapping, current-state and future-state process mapping, and solution-shaping sessions when appropriate.
Distinguish project-specific issues from systemic patterns that may require broader product, operational, or organizational solutions.
Key Skills & Attributes
7-10 years of experience in Project Management, Client Onboarding, or SaaS/CRM implementations.
Proven success leading complex, multi-workstream client implementations or enterprise-level onboarding projects.
Strong client management and communication skills, with the ability to build trusted relationships and influence stakeholders at all levels.
Expertise with project management and collaboration tools (e.g., Smartsheet, Asana, Microsoft Teams).
Excellent analytical, problem-solving, and organizational skills.
Strategic thinker with hands-on project management expertise.
Strong cross-functional leadership and stakeholder management.
Proactive risk mitigator and solution-oriented communicator.
Highly organized with exceptional attention to detail and follow-through.
Adaptable to evolving priorities and capable of managing multiple concurrent projects.
Committed to continuous improvement and operational excellence.
Educational Requirements
Bachelor's Degree or equivalent work experience preferred.
