Welcome to ANM. This application is the first step in completing your onboarding as our new Senior Project Manager. Please review the role job description below and complete the application to initiate the hiring process.
Benefits and Compensation:ANM offers a comprehensive benefits package including:
- Medical, Dental and Vision Insurance
- Life Insurance; Short-Term and Long-Term Disability
- 401(k) Retirement Plan
- Paid Time Off
- Flexible Spending Account
- Employee Recognition Rewards
- Career training geared toward professional growth
Compensation for this position has been agreed upon and confirmed in your ANM offer of employment.
The RoleThe Senior project manager is responsible for oversight of ANM IT infrastructure projects and ensuring client success against business outcomes.
What You Will Do- Responsible for implementing PMI best practices as applicable to the core business.
- PM delivery of professional services to our clients.
- Assume primary responsibility for coordination and communication on all assigned projects, including development and monitoring of project plans, work schedules, status reports, and other deliverables.
- Working collaboratively with clients, vendors, and engineering teams to define and execute IT projects on time and within budget.
- Identify, track, and resolve issues and risks associated with projects or programs managed.
- Maintain appropriate professional designations and up-to-date knowledge of current business core applications and project management tools.
- Provide assistance with project management activities including gathering information from users and a variety of other sources, contributing to the entire project lifecycle, and updating all project management documentation.
- Review client RFP's, requirements compile all project artifacts and deliverables, coordinate all equipment and services for deployment, and ensure full project SLA compliance.
- Be the client's trusted advocate:
- Act as the client advocate by building trust and transparency with Clients, ultimately becoming the clients' trusted advisor.
- Maintain client satisfaction and build client loyalty:
- Demonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback, and acting upon it.
- Demonstrating problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal ANM teams to ensure customer success.
What We Are Looking ForRequired:
- Bachelor's degree or equivalent work experience
- 3-5 years of experience in client-facing roles
- 2-3 years of experience managing Technology Projects
- Knowledge of the core Project Management methodologies including waterfall, hybrid, and agile
- Self-starter with the ability to build relationships, manage customer satisfaction, and implement internal changes
- Experience working as a service provider delivering technology services
- Knowledge of IT services, products, and IT consulting
- Excellent verbal and written communication skills
- Ability to work collaboratively as part of a team
- Ability to work independently with minimal direction
- Strong presentation skills; development and presentation of content
- Ability to manage multiple sites, people, and projects simultaneously while meeting deadlines
- Strong interpersonal and organizational skills with high attention to detail and a sense of urgency
- Experience with business and project management tools, including MS Project, MS Office Suite, Smartsheet, and Salesforce
Preferred:
- PMP Certification, Agile certifications including CSM, PMI-ACP
Travel Travel is occasionally required for this position. Must have a valid driver's license and motor vehicle insurance.
