This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Overview of role:Reporting to the Director of IT Portfolio & Planning, the
Senior Program Manager is a full-time role responsible for the delivery of high-profile technology transformation initiatives, spanning numerous product and service delivery teams across the IT organization and relevant stakeholder groups.
Key Responsibilities:- Program Governance - Establish program governance for complex technology transformation programs requiring various technology and stakeholder teams to work together to drive program success.
- Delivery Planning - Establish delivery plans for key initiatives, balancing objectives and competing priorities across multiple product teams. Work across technology teams and stakeholders provide resourcing plans as required.
- Delivery Management - Lead key programs from inception to completion through the management and orchestration of sub-projects spanning multiple teams working within product development cycles.
- Sequencing & Dependency Management - Manage dependencies of varying complexity at program level, potentially informing and feeding into larger portfolios.
- Communications - Responsible for all proactive and reactive communications for program sponsors and stakeholders.
- Escalation Management - Act as the initial singular escalation point for multifaceted program deliveries, proposing mitigation strategies and corrective action.
- Fiscal Governance - Effective budget management within the constraints of enterprise-wide programs and their constituent projects, contributing to establishing the appropriate level or monitoring and control mechanisms required.
- Commercial Management - Identify, propose and deploy appropriate frameworks and purchasing strategies in collaboration with internal commercial colleagues.
- Strategic Alignment - Liaise with both the Enterprise Architecture and Digital Steering teams to ensure that key initiatives continue to adhere to technology strategies and enterprise priorities respectively.
- Other responsibilities as assigned and consistent with the role.
Education/Certification:- Post-secondary education within an Information Technology or Engineering Field.
- Project and/or Program level certification of any framework (i.e. PMP, PRINCE2) is advantageous but not mandatory.
- Any Agile and Product Management related certification is advantageous but not mandatory.
Experience:- 7+ years of experience delivering large, complex technology initiatives with exposure across multiple technology domains, including Applications, Software Development, Data & Analytics, Infrastructure, Platforms, Cybersecurity, Digital Products, and Technology Operations.
- Demonstrated experience leading business transformation initiatives enabled by technology, with measurable organizational, operational, or customer outcomes.
- Experience delivering within one or more technology disciplines such as software engineering, data and analytics, technology operations, resilience, cybersecurity, risk management, enterprise architecture, or digital transformation.
- Experience partnering with executive stakeholders and communicating effectively with sponsors, senior leadership teams, and operational teams.
- Experience working in large enterprise environments, collaborating across technology, security, data, product, communications, and business functions.
- Knowledge of technology governance, risk, security, compliance, and industry frameworks such as NIST, ISO, COBIT, SOC, or similar standards.
- Strong leadership, stakeholder management, and change management capabilities, with the ability to influence outcomes across diverse teams and priorities.
- Experience within the airline, travel, tourism, hospitality, or tour operator industry is considered an asset.
Skills & Attributes:- Technical Competency - A technical background or exposure to complex technical deliveries that yields critical thinking and the ability to challenge technical feasibility.
- Communications - The ability to communicate across organizational, technical, and political boundaries, distilling down complex technical information to a format consumable and understood by non-technical audiences and stakeholders.
- Agile & Lean - Ability to lead on a range of Agile and Lean tools and techniques, providing coaching and mentorship outside of the immediate team.
- Lifecycle Perspective - Exposure to and experience within; product delivery, service management, and project execution operations working in cohesion.
- Planning - The ability to lead a continual planning process in a very complex environment, whilst co-ordinating and coaching other delivery teams as a central point of expertise.
- Self-Direction - The ability to work independently, establish relationships, and maintain context of multiple project deliveries simultaneously.
The benefits of being a WestJetter:WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we're a great fit? Apply now!
