Amazon

Senior Program Manager, Last Mile Retrofit Strategy, Global Fleet and Products, In-Life Services, Retrofits & Tires

Amazon • $104K — $155K *
Nashville, TN 37211In-Person
Transportation
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Proven track record of using data to drive decisions
  • Demonstrated ownership of program strategy and delivery to senior leadership
  • 2+ years experience in driving process improvements (preferred)
  • Master's degree or MBA in a related field (preferred)

Responsibilities

  • Own the live installation schedule across multiple regions and vendors
  • Manage daily VIN tracking and reconciliation for fleet operations
  • Coordinate and oversee multi-vendor installation operations
  • Validate vendor invoices against project completion data
  • Communicate with partners to resolve scheduling conflicts and ensure vehicle availability
  • Develop rollout plans for network installations, including procurement
  • Provide weekly performance updates to leadership on project metrics

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Flexible Spending Accounts
  • Adoption and Surrogacy reimbursement plans
Full Job Description
Amazon's Last Mile In-Life Services team is looking for a Senior Program Manager, Retrofit Strategy & Execution to own the end-to-end operational execution of large-scale vehicle retrofit campaigns across North America. This role is the hands-on execution engine for retrofit programs ranging from $10M-$50M, turning approved plans into completed installations across hundreds of delivery stations with zero disruption to daily delivery operations. It will also own strategic projects to improve customer experience on both Retrofits and Tires.

You will manage the full installation lifecycle - from VIN identification and parts logistics through on-site night-shift installations, vendor coordination, completion reporting, invoice validation, and campaign closeout. You will work across fleet systems, coordinate with Delivery Service Partners (DSPs), Regional Fleet Managers (RFMs), and multiple installation vendors to keep campaigns on schedule, on budget, and at quality. This is an operationally intensive role that requires comfort with ambiguity, strong vendor management instincts, and the ability to drive execution at scale in a fast-moving logistics environment.

Travel: Up to 25% (delivery station site visits, vendor oversight, pilot installations)

Key job responsibilities
• Own the live installation schedule across vendors, delivery stations, and regions - adjusting in real time for VIN availability, vendor capacity, and site constraints while ensuring zero disruption to daytime delivery operations
• Manage daily VIN tracking and reconciliation across branded fleet and Last Mile Rental systems; own parts receiving, site storage, and vehicle availability at delivery stations
• Coordinate multi-vendor installation operations including scheduling, on-site field oversight, completion reporting, and go-back/rework resolution
• Validate vendor invoices against confirmed completion data; track labor and material costs against $10M-$50M campaign budgets
• Manage daily DS/DSP communication across multiple channels to confirm vehicle availability and resolve scheduling conflicts
• Build network rollout plans - quantities, locations, and sequencing - and own PO submissions, workback plans, and procurement alignment
• Drive campaign closeout including inventory reconciliation, maintenance and repair handoff, warranty documentation, and lessons learned
• Provide weekly dashboard updates on completion status, cost performance, and quality metrics to leadership

A day in the life

This role will interact with DSPs, RFMs, product owners, and vendors nearly daily to ensure success, control cost and quality.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MI, Detroit - 115,600.00 - 160,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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