Amazon

Senior Program Manager, Flex SSD BOSS, NA Flex Business Optimization, Strategy, and Scaling (BOSS), US Flex Business Optimization, Strategy, and Scaling (BOSS)

Amazon$115K — $160K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Experience with data-driven decision-making for improvement
  • Proven record in managing program strategy and end-to-end delivery
  • 2+ years in process improvement initiatives (preferred)
  • Master's degree or MBA in relevant field (preferred)
  • Familiarity with AI tools (preferred)
  • Experience in workforce development or upskilling at scale (preferred)

Responsibilities

  • Own the roadmap for enhancing Flex business metrics
  • Collaborate with cross-functional teams for process improvements
  • Influence stakeholders through effective collaboration and prioritization
  • Manage resource trade-offs and alignment with senior leadership
  • Define and monitor key performance indicators for the program
  • Identify and solve day-to-day operational challenges
  • Ensure project delivery meets quality standards and deadlines

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching program
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement coverage
  • Employee Assistance Program (EAP) and mental health support
Full Job Description
As a Sr. Program Manager for NA Flex Business Optimization, Strategy, and Scaling (BOSS) you will own strategy and initiatives around improving the cost and quality of Flex Delivery. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing. A successful BOSS program manager will work to improve the on-road experience of hundreds of thousands of DPs through data analysis, deep diving of barriers and pain points, and implementing thoughtful and effective standards. These improvements must also be balanced with the needs of the business and take key operational metrics into consideration. Effective stakeholder management skills are needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs. Key job responsibilities Own the road map for improving Flex business metrics. Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives. Effectively influence stakeholders through collaboration and effective prioritization Make difficult resource trade-offs and align Director and senior-level leadership on inputs, outputs, and priorities. Own key performance indicators and work closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves. Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target date. BASIC QUALIFICATIONS - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Knowledge of general AI tools - Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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