Job Duties and ResponsibilitiesCandidates must be willing to participate in at least one in-person interview.This role addresses the complex challenge of scaling artificial intelligence initiatives across Direct Sales operations to bridge technical capabilities with frontline business needs. Navigating a rapidly evolving landscape, the successful candidate resolves operational gaps by synthesizing qualitative feedback and quantitative data analytics, including call recordings and performance trends. Strategic roadmaps and prioritized project backlogs must be continuously aligned to ensure AI implementations drive clear return on investment while safeguarding the customer and agent experience. Through rigorous project mitigation and proactive stakeholder management, this position overcomes cross-functional silos to transition early-stage AI concepts into high-performing production features.
What Success Looks Like (Objectives):- Define and communicate a comprehensive AI roadmap and prioritize the project backlog to maximize business value, departmental capacity, and ROI
- Translate complex data sets and call trends into actionable performance insights, eliminating systemic gaps in training, staffing, and operational processes
- Leverage advanced AI literacy to design and deploy internally driven projects that directly improve the Direct Sales agent and customer experience
- Facilitate cross-functional alignment on complex project plans, mitigating operational risks and ensuring timely execution of key deliverables
- Establish robust feedback loops with senior leadership, delivering concise, data-driven presentations on project statuses and strategic business impacts
Skills, Experience and RequirementsCore Skills and Competencies (What you'll bring):- Strong analytical thinking and problem-solving skills to interpret complex performance metrics and make data-driven deployment decisions
- Proven expertise in managing diverse stakeholders and driving execution across cross-functional business and technical teams without direct authority
- Exceptional communication capabilities to synthesize technical AI concepts into clear, concise executive presentations for senior leadership
- Critical experience guiding program initiatives within fast-paced, high-pressure operational environments with competing deadlines
- High AI literacy, including functional awareness of AI/ML models, Generative AI, and Agentic AI applications to optimize project tracking and workflow efficiency
Additional Qualifications- Project Management Professional (PMP) certification
Minimum Requirements: - Minimum Education: Bachelor's or Master's degree in Business or a STEM field, such as Information Systems, Mathematics, Finance, or Accounting
- Minimum Experience: 3 years of experience in program/project management
- Required Technical Skills:
- AI/ML concepts, Generative AI, or Agentic AI project tracking
- Performance metrics analysis and data interpretation
- Stakeholder management across technical and business teams
Visa sponsorship not available for this role
Salary RangesCompensation: $83,950.00/Year - $119,900.00/Year
BenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
