6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
Experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.
Strong analytical skills to identify systemic problems in operational data and create durable solutions.
Experience collaborating with customer-facing teams in a technical product environment with complex, multi-stakeholder deployments.
Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools like Jira and Confluence.
Excellent communication skills to engage effectively across various teams and stakeholders.
Responsibilities
Own the end-to-end deployment operations program, designing and scaling processes from contract signing to live operation.
Identify and automate manual processes across sales, customer success, and support to eliminate bottlenecks.
Partner with sales and customer success to translate pre-sale commitments into actionable deployment plans.
Develop and maintain operational playbooks, tooling, and workflows for field and support teams.
Establish SLA frameworks and escalation paths for customer support as deployment volume increases.
Build structured feedback channels between customer-facing teams and Product to inform feature development.
Define and track deployment KPIs to drive continuous improvement.
Benefits
Health benefits (Medical, Dental, Vision) with multiple plan tiers.
Ancillary benefits including accident, critical illness, and hospital indemnity plans.
Company-paid basic life insurance, plus voluntary life for dependents.
Short-term and long-term disability insurance plans fully paid by the company.
HSA and FSA options for health and dependent daycare.
Employee Assistance Program and 1:1 Health Concierge.
Company 401(k) plan and commuter benefits.
Flexible PTO policy and sabbatical leave opportunity after 5 years.
Paid Parental Leave and daily lunches for in-office employees.
Full Job Description
About the role
We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable our sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as our fleet and customer base grow. A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next. This role is ideal for someone with 6+ years of experience who has scaled complex operational programs in a technical environment and thrives at the intersection of process, technology, and customer outcomes.
What you'll do
Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.
Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.
Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.
Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.
Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.
Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.
Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.
Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.
Qualifications
6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.
Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.
Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.
Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.
Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments.
Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.
Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity.
Comfortable operating without a playbook, knowing when to establish process and when to move without it.
Experience in autonomous systems, robotics, or industrial automation strongly preferred.
Benefits & Perks
Health benefits (Medical, Dental, Vision) through Aetna, Kaiser Permanente, and Guardian, with multiple plan tiers to choose from
Ancillary benefits including accident, critical illness, and hospital indemnity plans (Voya)
Company-paid basic life insurance, plus voluntary (supplemental) life for you and your dependents
Short-term and long-term disability insurance plans, fully paid by Cyngn
HSA and FSA (Health & Dependent Daycare)
Employee Assistance Program
1:1 Health Concierge
Company 401(k)
Commuter Benefits
Flexible PTO policy
Sabbatical leave opportunity after 5 years with the company
Paid Parental Leave
Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
What You Can Expect (Cyngn's interview process)
A real person will review your application
We'll kick off the process with a one-sided video interview where you'll share a little more about yourself and we'll get some basic questions out of the way
A Recruiter touch point will go over the process in more detail and answer your questions
A 45-minute interview with the hiring manager
A full-loop interview process consisting of 3-4 additional conversations to gauge technical and soft skills and culture fit.
A final onsite interview with the team.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The pay range for this role is:
155,000 - 175,000 USD per year (HQ - Terra Bella)
About CYNGN
Cyanogen Inc. was a company that developed open-source software for Android devices. The company was founded in 2013 by Kirt McMaster, Steve Kondik and others. CyanogenMod was the company's initial product. CyanogenMod was a customized, aftermarket firmware distribution for Android devices. CyanogenMod was based on the Android Open Source Project (AOSP). CyanogenMod was designed to increase performance and reliability over Android-based ROMs released by vendors and carriers. CyanogenMod was discontinued in 2016. Cyanogen Inc. also developed other software products, such as the Cyanogen OS, which was a commercial version of CyanogenMod. Cyanogen OS was pre-installed on some smartphones, such as the OnePlus One, the YU Yureka, and the Wileyfox Swift. Cyanogen Inc. also developed the MOD platform, which was a platform for developers to create and distribute mods for Android devices. Cyanogen Inc. was dissolved in 2016.
