The Senior Program Manager (Business Architect) will lead the development and delivery of interoperability and Electronic Health Record (EHR) strategies that support Cigna's business, clinical, and regulatory objectives. This role connects strategy, governance, business architecture, and execution-from evaluating opportunities and defining capabilities through business case development, prioritization, implementation, and value realization. The role will collaborate across business, clinical, technology, product, and delivery teams to enable secure, bi-directional payer-provider data exchange, optimize EHR platforms, improve workflows, and translate approved initiatives into measurable outcomes.
RESPONSIBILITIES:- Define the strategic intent, scope, target outcomes, risks, benefits, and product or capability strategy in partnership with business, clinical, product, and technology stakeholders.
- Assess current-state capabilities, workflows, systems, and operating models; identify gaps; and define the future-state business capabilities.
- Lead cross-functional impact assessments and apply consistent evaluation criteria-including clinical and business value, regulatory requirements, feasibility, risk, dependencies, and organizational capacity-to prioritize opportunities against the existing portfolio and roadmap.
- Develop lean business cases that articulate strategic alignment, operational impacts, dependencies, risks, implementation considerations, and measures of success.
- Translate opportunities into actionable plans with clear sponsorship, funding, requirements, delivery milestones, and success measures.
- Lead the integration, implementation, and optimization of Epic Payer Platform and other EHR and interoperability capabilities that enable secure, reliable, and bi-directional data exchange between payer and provider.
- Partner across business, clinical, product, technology, and delivery teams to improve end-to-end workflows and ensure solutions align with data privacy, security, regulatory, and enterprise architecture standards.
- Develop implementation, market readiness, and adoption strategies that help teams successfully use new capabilities.
- Provide end-to-end oversight from solution design through operational adoption by guiding decisions, managing dependencies and escalations, and resolving delivery risks.
- Maintain visibility into the interoperability initiatives and communicate priorities, decisions, progress, risks, and project synergies to stakeholders and leadership.
Demonstrated Knowledge & Technical Skills:- Ability to groom an opportunity from high-level concept to well-defined solution ready for implementation.
- Able to perform current state process discovery and pain points/root causes analysis.
- Design future state processes to deliver novel solutions and resolve operational pain points.
Level of Leadership:- Self-directed and capable of leading a team, either as a direct manager or as a part of a matrixed team
- Demonstrate ability to achieve results while maintaining positive working relationship with teammates and matrix partners.
- Able to influence in direct and matrix environment.
- Sensitive to the appropriate level of detail given leadership level.
- Ability to lead and influence in a matrixed environment is critical.
- Ability to drive to results independently.
Knowledge/Competencies:- Required
- Six or more years of experience in program management, business architecture, product strategy, business analysis, healthcare technology, or a related field.
- Strong business acumen and the ability to quickly learn business, clinical, regulatory, and technology domains.
- Demonstrated ability to lead through influence, build alignment across diverse stakeholders, and make progress through ambiguity and change.
- Strong analytical, problem-solving, facilitation, presentation, and executive communication skills.
- Proficiency with Microsoft Office.
- Ability to travel up to 10%.
- Preferred
- Bachelor's degree; an advanced degree such as an MBA, MHA, or MPH is a plus.
- Experience in a healthcare payer, provider, or healthcare technology organization.
- Experience with EHR platforms such as Epic, Oracle Health/Cerner, or athenahealth.
- Experience with process modeling tools such as IBM Blueworks Live or Microsoft Visio.
- Agile or project management certification.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 116,100 - 193,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
